Community Account Manager

Altice USA • Piscataway, NJ

276d

About The Position

As a Community Account Manager 1 (CAM1), you will be responsible for managing a portfolio of multi-dwelling unit properties. Your main objective will be to increase and maintain market share by building strong relationships with Point of Lease (POL) staff. The role involves utilizing Optimum's POL program, enrolling property leasing teams in our rewards platform, boosting monthly recurring revenue, and driving new mover acquisitions and upgrades. Additionally, the CAM1 will cultivate and oversee the onsite relationship with leasing staff, ensuring that the terms of our marketing agreement are fully leveraged. You will drive growth by educating staff and residents on the value of our products and the reliability of our services, while positioning Altice USA competitively for contract renewals and against other providers.

Requirements

• The ability to work remotely and with moderate daily supervision.
• Self-Motivated and strong people and relationship management skills.
• Computer skills including Windows-based applications and the ability to learn billing system interface, SF.com.
• Ability to comply with all Company policy and safety procedures.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Establish strong business relationships with property leasing staff, ensuring our marketing terms are being effectively administered and executed within each property.
• Prospect, cold calling by phone, email and social media to identify property relationship opportunities with leasing staff.
• Promote, manage and educate property staff on our POL platform, driving participation.
• Consistent achievement of monthly sales, revenue quotas and key performance indicators.
• Working with the Optimum Sales Event Team to organize product showcase events that represent our brand products while providing service excellence.
• Conduct and track virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the optimum brand.
• Schedule quarterly/semi-annual reviews with property staff to 'walk' the property, understand business trends and share property performance against established targets.
• Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impact on our ability to deliver on-time and exceptional service.
• Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events.
• Provides quality internal and external customer service surrounding the Company values and focuses on property retention and residential tenant satisfaction.
• Interact effectively as a team member within the Residential Organization with the corresponding MDU Account Executive, Field, and technical support service teams to resolve any related concerns as directed by Management.
• All other duties assigned by your supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Bachelor's degree