Community Access Coordinator

Lyon-Martin Community Health Services•San Francisco, CA

13h•$63,960•Onsite

About The Position

The Community Access Coordinator (CAC) serves as the first point of contact for people entering the clinic; thus, this position is vital to connecting clients to our services and other community resources in a warm, welcoming, and knowledgeable manner. The CAC supports the flow of the entire organization’s clinical care by having a full understanding of the care we provide, who to route clients to for what, and by assisting with appointment scheduling, registration, and client education. They participate in in-reach efforts ensuring clients are up to date on preventative care tests, assist clients in accessing their medications, check insurance enrollment/program coverage and assist with enrollment. The CAC works closely with the whole clinical team, facilitating communication between our community of clients and the clinical teams to ensure clients are able to access the care they need. CACs are expected to provide all patient care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team. They, along with all staff at Lyon-Martin, are also expected to uphold and imbue in others a commitment to addressing racism, ableism, gender and sexual discrimination within the organization and our clinical practice.

Requirements

Culturally sensitive/humble and able to work with a diverse population
Experience working with lesbian, bisexual, transgender, non-binary, gender non-conforming, and intersex clients.
Experience working with populations with varying disabilities, racial, ethnic and cultural backgrounds and economic statuses.
Experience working with clients who do sex work, those experiencing homelessness, people who have challenges with mental illness and/or are using substances, those of with a history of incarceration, people of varying ages.
Excellent computing and data entry skills. Experience using Microsoft Office programs.
Integrity to handle sensitive information in a confidential manner
Strong communication (verbal, written and interpersonal) skills. Practices attentive and active listening and willingness to ask questions.
Flexible and open to change when facing new problems. Creatively strives to find solutions.
Excellent organization skills and ability to multitask and juggle multiple priorities
Outstanding ability to follow-through with tasks
Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
Strong customer service skills. Sensitive to and patient with the interpersonal anxieties of others. Easy to approach. Spends the extra effort to put others at ease. Warm, pleasant, and gracious.
Maintains composure and professionalism, especially under stress.

Nice To Haves

Spanish fluency (verbal) preferred

Responsibilities

Provide a warm and welcoming atmosphere and excellent in-person customer service for those entering the clinic and waiting in our waiting room.
Field incoming phone calls from clients, pharmacies, hospitals, other clinics, and other community members with a high quality of customer service to, among other things: Schedule appointments appropriately with the care team Provide information about ourservices Relay updates about ongoing aspects of client care ina HIPAA-compliant manner Take messages for or redirect calls to other departments within the clinic
Route incoming faxes and emails to the appropriate staff member.
Assist with in-reach efforts to bring clients who are due for care in for appointments.
Greet and register all clients for their appointments, including, but not limited to, entering or updating demographic and contact information, insurance information, facilitating the completion of paperwork, and performing insurance eligibility checks.
Respect patients’ names and pronouns at all times; ensure that this information is communicated to the team and entered properly in their chart
Check out all clients at the conclusion of their visit, ensuring that all follow up actions have been initiated.
Communicate with the rest of the team regarding schedule changes, walk-ins, medical emergencies, disruptive behavior or mental health crises in need of immediate intervention.
Collaborate with providers to reschedule appointments when needed.
Enroll eligible clients into sliding scale program.
Collect any co-pays for services.
Assist clients in enrolling in appropriate public benefits coverage as needed, including Family Planning Access Care and Treatment (FPACT), Every Woman Counts (EWC/CDP), Presumptive Eligibility, Healthy San Francisco (HSF), Covered California, Medi-Cal.
Assist clients with switching managed care Medi-Cal plans and/or medical homes Other duties as assigned

Benefits

Employees regularly scheduled for 16 hours or more per week are eligible for full benefits, including 100% employer paid Platinum level medical plans for both employees and their minor dependent(s), Premium dental, vision, life and acupuncture/chiropractic plans, as well as an up to 3% 403b match and access to pre-tax health, dependent care and commuter benefits, as well as professional development funds.

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