Community Access Coordinator (Spanish)

Lyon-Martin Community Health Services • San Francisco, CA

125d • $63,960

About The Position

The Community Access Coordinator (CAC) serves as the first point of contact for people entering the clinic; thus, this position is vital to connecting clients to our services and other community resources in a warm, welcoming, and knowledgeable manner. The CAC supports the flow of the entire organization’s clinical care by having a full understanding of the care we provide, who to route clients to for what, and by assisting with appointment scheduling, registration, and client education. They participate in in-reach efforts ensuring clients are up to date on preventative care tests, assist clients in accessing their medications, check insurance enrollment/program coverage and assist with enrollment. The CAC works closely with the whole clinical team, facilitating communication between our community of clients and the clinical teams to ensure clients are able to access the care they need. CACs are expected to provide all patient care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team. They, along with all staff at Lyon-Martin, are also expected to uphold and imbue in others a commitment to addressing racism, ableism, gender and sexual discrimination within the organization and our clinical practice.

Requirements

• Spanish fluency (verbal & written)
• Culturally sensitive/humble and able to work with a diverse population
• Experience working with lesbian, bisexual, transgender, non-binary, gender non-conforming, and intersex clients.
• Experience working with populations with varying disabilities, racial, ethnic and cultural backgrounds and economic statuses.
• Experience working with clients who do sex work, those experiencing homelessness, people who have challenges with mental illness and/or are using substances, those of with a history of incarceration, people of varying ages.
• Excellent computing and data entry skills.
• Experience using Microsoft Office programs.
• Integrity to handle sensitive information in a confidential manner.
• Strong communication (verbal, written and interpersonal) skills.
• Flexible and open to change when facing new problems.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
• Outstanding ability to follow-through with tasks.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Strong customer service skills.

Responsibilities

• Provide a warm and welcoming atmosphere and excellent in-person customer service for those entering the clinic and waiting in our waiting room.
• Field incoming phone calls from clients, pharmacies, hospitals, other clinics, and other community members with a high quality of customer service.
• Schedule appointments appropriately with the care team.
• Provide information about our services.
• Relay updates about ongoing aspects of client care in a HIPAA-compliant manner.
• Take messages for or redirect calls to other departments within the clinic.
• Route incoming faxes and emails to the appropriate staff member.
• Assist with in-reach efforts to bring clients who are due for care in for appointments.
• Greet and register all clients for their appointments, including entering or updating demographic and contact information, insurance information, facilitating the completion of paperwork, and performing insurance eligibility checks.
• Respect patients’ names and pronouns at all times.
• Check out all clients at the conclusion of their visit, ensuring that all follow up actions have been initiated.
• Communicate with the rest of the team regarding schedule changes, walk-ins, medical emergencies, disruptive behavior or mental health crises in need of immediate intervention.
• Collaborate with providers to reschedule appointments when needed.
• Enroll eligible clients into sliding scale program.
• Collect any co-pays for services.
• Assist clients in enrolling in appropriate public benefits coverage as needed.
• Assist clients with switching managed care Medi-Cal plans and/or medical homes.

Benefits

• Pay: $63,960 (at 40 hrs/week); $30.75 per hour
• Language Differential: Additional $1.00 per working hour
• FSLA Status: Non-Exempt

What This Job Offers

• Job Type: Full-time
• Number of Employees: 11-50 employees