COMMUNICATION TECH I

South Central Regional Medical Center•Laurel, MS

About The Position

The Communications Technician I is responsible for professionally handling incoming calls, monitoring security systems, dispatching personnel, and supporting emergency response operations. This role requires strong communication skills, attention to detail, and the ability to remain calm and courteous in high‑pressure situations.

Requirements

Must be at least 18 years of age
High school diploma or GED preferred
Ability to read, write, and understand verbal and written communications
Ability to multitask
Basic computer skills

Responsibilities

Process all calls professionally and direct transfers appropriately
Dispatch security personnel as requested
Notify on‑call personnel as required and document notifications
Monitor CCTV cameras and distribute information appropriately
Demonstrate compassion, courtesy, and professionalism at all times
Actively listen and respond to customer concerns
Assist customers by answering questions or locating information
Maintain familiarity with emergency codes including Code Red, Code Black, Code Pink, Code Blue, and Missing Persons
Monitor emergency situations and update administration
Follow proper protocols related to CCTV monitoring
Focus on duties based on station assignment
Ensure overhead paging is clear and discernable
Use a pleasant and professional tone of voice