Communications Team Representative
About The Position
Position Overview: Responsible for managing various forms of outgoing communication for Brio Primary Care. Clearly communicating with and providing over-the-top customer service to all contacts. Making sure our patients and visitors feel connected and heard. Essential Functions: Answers online chats promptly, efficiently and with compassion. Inviting, connecting, and partnering with our patients and families to help provide extraordinary patient care. Including but not limited to scheduling appointments, consistently answering informational questions accurately and connecting visitors with our triage nurse and other departments as necessary. Efficiently multi-tasking, especially in times of high volume. Completes daily administrative tasks including but not limited to responding to emails and web messages, processing documents, and making outgoing phone calls. Attends team development meetings and trainings throughout the year. Other duties as assigned.
Requirements
- Minimum 1 year of customer service experience required.
- High School Diploma or GED.
- Expert computer skills and able to type 50 wpm.
- Ability to sit at a computer terminal for long periods of time.
- Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
- Ability to travel up to 10% of the time.
- Ability to lift up to 20 lbs.
Nice To Haves
- Patient communication/medical office experience, preferred.
Responsibilities
- Managing various forms of outgoing communication
- Answering online chats
- Scheduling appointments
- Connecting visitors with triage nurse and other departments
- Completing daily administrative tasks
- Attending team development meetings and trainings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
