Communications Supervisor in San Antonio, TX

Marksman Security LLC-posted 23 days ago
$23 - $23/Yr
Full-time • Mid Level
Onsite • San Antonio, TX
501-1,000 employees
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Marksman Security/Toyota Motor Manufacturing Texas is seeking a highly motivated, detail-oriented Communications/Dispatch Supervisor to lead our Security Communications Center. This position oversees all day-to-day communications, dispatch, monitoring, and emergency notification operations, ensuring the highest standards of accuracy, response readiness, and professional conduct.

  • Supervise and coordinate daily dispatch center and access control operations across all shifts.
  • Ensure 24/7 coverage of the Communications Center and access control with qualified personnel.
  • Maintain and oversee all critical systems, including Lenel, X-Protect – Milestone, Perspective, phone/radio systems, CCTV monitoring, Fire Suppression, and access control systems.
  • Conduct daily audits of call logs, incident reports, and access control activity for accuracy and completeness.
  • Maintain system integrity and escalate technical or system issues to IT or vendor support promptly.
  • Coordinate and oversee all dispatcher and access control training programs, retraining, and system updates.
  • Verify all personnel complete mandatory Toyota and Marksman training requirements.
  • Conduct quarterly evaluations and simulations to test dispatcher proficiency and response readiness.
  • Maintain composure and provide calm leadership during emergencies, critical incidents, or high-stress events.
  • Exhibit sound judgment, professional communication, and quick decision-making under pressure.
  • Model Marksman’s core values of professionalism, accountability, and integrity in all interactions.
  • Flex duty hours as necessary to provide supervision and training coverage or observe dispatcher performance across various shifts.
  • Minimum 2 years of security communications or dispatch center experience – can be waived by Marksman management.
  • With at least 1 year in a lead or training role preferred.
  • Proficient in Lenel Access Control, X-Protect – Milestone, and Perspective Reporting Systems.
  • Demonstrated ability to train others in report writing, including the 5 W’s and after-action report completion.
  • Strong written and verbal communication skills with professional presentation abilities.
  • Proven ability to remain calm, composed, and effective during high-pressure and emergency situations.
  • Strong organizational skills with meticulous attention to documentation and accuracy.
  • Ability to work flexible hours, including evenings, weekends, or holidays as required by site operations.
  • Must pass Toyota and Marksman background checks and maintain compliance with all site and client requirements.
  • Valid driver’s license.
  • Valid Texas Security Guard License or ability to obtain.
  • Willingness to complete ongoing Toyota and Marksman training modules.
  • 401 (k)
  • Insurance: medical, vision and dental
  • Short term disability
  • Critical care/Hospital Indemnity
  • Complimentary life insurance
  • Pet insurance
  • Legal assistance/guidance
  • Identity theft protection
  • Paid on the job training
  • Paid time off
  • Bi-Weekly Pay
  • Competitive compensation
  • Career advancement opportunities
  • Continuous learning opportunities through LMS
  • Employee referral bonus program
  • Employee assistance program (EAP)
  • Employee recognition events
  • Employee performance incentives/rewards
  • Professional growth and development opportunities
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