LifeCare Medical Transports - Communications Supervisor

PRIORITY ONDEMAND

10d

About The Position

Under general supervision, this position is responsible to assist with the day-to-day operations of the dispatch and call center. Must be able to provide a high level of customer service to all customers; internal and external. Follow LifeCare’s SOGs along with the directives of management and the executive leadership team.

Requirements

Extensive knowledge of EMS industry
Excellent oral and written communication skills to include:
Speaks clearly over the telephone and radio Ability to use computer proficiently
Types minimum of 30 WPM
Able to communicate verbally with subordinates and supervisors/managers Ability to make fast and accurate decisions
Ability to work in a high stress environment Flexible with shift/schedule assignments
Ability to adapt, handle complex situations, and prioritize projects/assignments in a timely manner Ability to multi-task, observe situations analytically and objectively while relaying details accurately Skills in reading and interpreting maps to determine locations of facilities, units and/or crews.
Ability to work alone and successfully work a shift without immediate assistance or supervision.
EVOC Certification
CPR Certification
FEMA ICS 100, 200, 700 & 800b Certifications Hazmat Certification
Virginia Driver's License with no negative points on driving record
US citizen or legal alien
No felony convictions within the last five years
Minimum of high school diploma (college graduate preferred)

Responsibilities

Assist with monthly schedules and monitor shifts on daily basis
Maintains accountability for personnel and enforce tardy and absentee policies
Maintain minimum and acceptable levels of staffing for departments to include tracking and monitoring of overtime
Complete daily staffing report for upper management
Review of daily timecards, verify for accuracy and timely submission of payroll
Responsible for employee photos, TIMS compliance, expiring certifications and compliance requirements for staff
Assist with interviewing potential staff and making recommendations to HR on hiring
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned shifts.
Keeps informed of departmental regulations, policies, and procedures.
Ensures all calls are handled in a timely fashion and all discrepancies are reported to the appropriate department head or manager.
Ensure communication department operates professionally Completion of probationary and annual reviews
Ability to handle disciplinary actions and personnel issues
Ensure staff is adequately trained to perform functions within department other duties assigned.