Communications Specialist

Avera Health • Sioux Falls, SD

356d • $19 - $24

About The Position

The Communication Specialist is responsible for receiving and coordinating transport requests for Avera Careflight from multiple sources for both ground and air medical transport. This role involves tracking all air medical and ground transport of Avera Careflight in accordance with FAA Safety and CAMTS accreditation standards. The Communication Specialist must effectively communicate with air medical crew, requesting and receiving agencies, and incoming aircraft through various modes such as radio and telephone.

Requirements

• High School or GED Equivalent
• Certified Flight Communicator - International Association of Medical Transport Communication Specialists (IAMTCS) within 2 Years

Nice To Haves

• EMT or EMD experience
• Previous experience in medical field
• General knowledge of codes, ordinances, regulations, geography and public safety procedures

Responsibilities

• Achieves and maintains a working knowledge of the EMS system and map reading, able to follow emergency procedures for aircraft when applicable.
• Maintains knowledge of all pertinent flight policies, procedures and SOP's.
• Responsible for activating all crews for flights and coordinating services as needed to complete patient transport and care.
• Maintains communication with medical crew to assure effective utilization of services according to policy, procedures and SOP's.
• Provides accurate ETE of transport team to requesting and receiving facilities/agencies.
• Triages incoming calls and re-appropriates transports according to policy.
• Assures accurate documentation within the CAD system in accordance with FAA and CAMTS standards.
• Follows established policy of flight monitoring, and initiating emergency procedures if necessary per policy.
• Maintains a working knowledge of dispatch/communication equipment.
• Accurately obtains personal and financial data for patients, verifies correct name spelling and birth date, and obtains as much insurance information as possible.
• Requests services as directed such as social services and pastoral care, and notifies appropriate departments of patient disposition.

Benefits

• PTO front-loaded for eligible hires
• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees