Communications Specialist

i9 Sports•Herriman, UT

26d•$18 - $20•Remote

About The Position

The Communications Specialist works alongside the Program Directors to help manage the leagues, communicate with our members, and grow brand awareness. You will manage the day-to-day communication of the local leagues including email responses, some marketing responsibilities, coach recruitment, and various customer service duties. You will ensure the highest level of brand standards are executed and core concepts are continuously demonstrated. We pride ourselves on being available and following up quickly to set us apart from other leagues. This is primarily a work from home position with occasionally in person meetings. 2 Saturdays per month are required to be at the venues to fully understand how the leagues operate. (Part-Time, 15-20 hours per week).

Requirements

Excellent communication & organization skills.
At least one year of experience in Communications and/or Public Relations.
Experience with Google Drive, Word, and Excel.
Highly motivated self-starter; can work independently & solve problems.
Awareness & ability to take charge of any situation to ensure the safety of participants.
Positive attitude and a strong ability to build professional relationships.
Ability to work a varied work schedule including some nights and weekends.
Able to work 15-20 hours a week, primarily Mon-Fri in the mornings or early afternoon.

Nice To Haves

Marketing experience is preferred but not required.
Be sure to opt-in texting so we can reach out to you!
Flexible work from home options available.

Responsibilities

Coach Recruitment Build and update the coach sheets for every new season.
Call/Text/Email teams and parents to find volunteers.
Help coaches complete the volunteer process (volunteer application and background check).
Customer Service Answer all Emails for each location within a 24-48 hour period.
Keep our software up to date on customer issues and follow up until resolved.
Respond to reviews and comments from our seasonal survey.
Operations Visit venues 2 Saturdays per month to interact with our customers in person.
Stay up to date on group chats to support various channels of the business.
Attend trainings and in person meetings when necessary.