Communications Specialist-Night Shift

UPMC•Harrisburg, PA

12h•Onsite

About The Position

UPMC is hiring a Full-Time, Communications Specialist to support the office in Harrisburg. Schedule: Night Shift 6pm-6am 12-hour rotating schedule with a 36-hour and 48-hour week. Weekend and holiday availability is required for those that fall on your scheduled days. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Requirements

Experience as an EMT or Paramedic with an EMS agency or 911 Communications Center Experience Required.
Positive interpersonal communication skills can work productively and effectively within a complex environment, handle multiple/changing priorities, and operate a computer.
Must be willing to work various shifts as assigned and be available for regular on-call shifts.
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) within 30 days of hire
Act 34
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Certified Emergency Medical Dispatcher (APCO)
OR Certified Emergency Medical Dispatcher (IAED)
OR Emergency Medical Technician (EMT)
OR National Registry Emergency Medical Technician (NREMT)
OR Paramedic

Nice To Haves

Emergency operations/dispatch center experience. (preferred)
A current and valid Paramedic in the Commonwealth of Pennsylvania or NREMT-P certification. (preferred)

Responsibilities

Reports injuries and completes the appropriate documentation, no matter how minor, to a supervisor promptly.
Documents unusual operational matters in the dispatch record and /or special report system as warranted.
Performs all assigned duties
Collects and promptly processes request information including demographics, medical necessity, and other necessary information.
Reflects a positive attitude to the customer in a high-stress environment at all times, with a clear understanding of who the customer is.
Utilizes appropriate safety channels to report safety concerns and uses tools available to enhance a safe work environment
Responds promptly and efficiently to requests for service (air and ground).
Demonstrate competency in resident dispatch response procedure and documentation.
Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio, or other appropriate communication methods
Demonstrates the ability to establish a rapport with customers; including the ability to create and sustain a positive relationship; regardless of circumstances or environment.
Coordinate communications between transport teams, faculty physicians, and referring and receiving hospitals.
Document and retrieve information/data on computer/network systems including interventions, and other pertinent patient care information on time.
Ensures confidentiality of patient information at all times.
Adheres to rules for scheduling, including schedule requests, minimum time, and availability.
Seek guidance from the Communications Supervisor as needed for unusual operational circumstances or guidance regarding policy decisions.