Communications Specialist, Part Time- Nights, Weekend/Holiday rotation

Jefferson Health Plans

87d

About The Position

The Communications Specialist serves as an ambassador for internal and external customers calling the main number of a Jefferson Health facility 24 hours a day, 7 days a week, and 365 days a year. The team is often the first point of contact for patients and family members to Jefferson Health so it is important that they provide service excellence to ensure a positive interaction by answering all calls with a “voice with a smile”. The Communications Specialist is also responsible for assisting all internal callers with general contact information, call transfers, paging and related information, on-call schedules, and processing critical hospital codes.

Requirements

• High school diploma or equivalent required.
• No prior experience as a Communications Specialist/Operators in a hospital, call center or comparable environment but works in a position with applicable customer service contact.
• 1-3 years of experience as a Communications Specialist/Operator in a hospital, call center, or comparable environment with heavy customer service contact and telephone usage.
• 3-5 years of experience as a Communications Specialist/Operator in a hospital, call center, or comparable environment with heavy customer service contact and telephone usage.
• 5+ years of experience as a Communications Specialist/Operator in a hospital, call center, or comparable environment with heavy customer service contact and telephone usage.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Providing Service Excellence to all callers internal and external.
• Promptly answers incoming calls and asks appropriate questions to properly direct the call.
• Utilizes all available resources so calls are directed timely and accurately.
• Makes outbound calls when follow-up is needed.
• Ensures urgent calls are handled with priority and escalation processes are utilized when necessary.
• Communicates effectively with patients, physicians and other departments regarding delays.
• Practices de-escalation and service recovery methods.
• Consistently achieves team metric standards and expectations.
• Provides a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.
• Brings forth any compliance or ethics issues and recommendations for operational improvement.
• Demonstrates reliability in daily work practices with a clear understanding of Jefferson Health policies and procedures.
• Additional miscellaneous duties and responsibilities may be assigned by leadership.

Benefits

• Comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance.
• Access to group rates on insurance and discounts.
• Tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• Access to medical (including prescription) insurance for all colleagues, including those who work less than part-time.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees