Communications Specialist Intern (remote)

First American • Fort Mill, SC

1d • Remote

About The Position

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. The Communications Specialist Intern is pivotal in shaping and executing internal communication strategies that reinforce the company's mission, strategy, and values. This role provides hands-on exposure to developing a cohesive, engaged, and informed community within the company, and promoting a culture that aligns with our core principles. The internship is designed to introduce core product management principles and provide practical experience in how requirements move from intake to production and ongoing support.

Requirements

• Currently pursuing a bachelor’s or master’s degree in business, Communications, Marketing, or related field
• Strong written and verbal communication skills
• Strong efficiency in Microsoft Word, Excel, and PowerPoint
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems
• Cultural competence – the ability to function effectively in cross-cultural situations, involving valuing diversity, self-awareness of cultural biases, and striving for inclusivity

Nice To Haves

• Experience posting and engaging on social networks
• Experience building and maintaining company intranet preferred

Responsibilities

• Supports maintain an engaging Intranet presence, featuring an ‘Idea Center’ for employee suggestions, open position announcements, and welcome messages for new team members, fostering a strong internal community and open communication.
• Support recognition programs to celebrate employee achievements and milestones, including ‘Impact Player of the Week’ and awards that align with the company’s cultural values, leveraging the Intranet, LinkedIn, and targeted communications for broad recognition.
• Lead the company’s Employee Appreciation initiatives, developing a continuous platform for team member appreciation and celebration, and coordinating special events to acknowledge team contributions throughout the year.
• Supports articulate, and actively promote the company’s culture, focused on a people-first approach and service quality, ensuring alignment across all levels of the organization.
• Collaborate with the Culture Club to address feedback from engagement surveys, driving initiatives to improve workplace satisfaction and engagement, and facilitating cultural alignment and evolution based on employee feedback.
• Assists the strategic creation, editing, and distribution of content for both internal and external communications, ensuring clarity, engagement, and consistency across all platforms, including web, email, and social media.
• Partner with internal trainers to promote growth and development opportunities.

Benefits

• First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Career Level: Intern