COMMUNICATIONS SPECIALIST I (SUBSTITUTE APPT.)

County of Santa Rosa, FL • Milton, FL

413d • $44,762 - $71,115

About The Position

The Communications Specialist I (Substitute Appointment) is responsible for receiving, screening, and prioritizing calls for emergency and non-emergency services. This role involves operating communication systems, dispatching appropriate units, and providing pre-arrival instructions to callers. The position requires effective interaction with the public and may involve working in stressful situations, particularly during emergencies.

Requirements

• A four-year high school diploma or its educational equivalent.
• 911 dispatch experience is preferred.
• Must be computer literate.
• Requires a minimum typing speed of 20 cwpm.
• Requires a valid driver license at the date of hire and maintain said license while employed in this position.
• Requires CPR certification or Emergency Medical certification.

Nice To Haves

• Experience with emergency management procedures.
• Knowledge of the geographical layout of Santa Rosa County.

Responsibilities

• Operates multi-line telephone system, enhanced 911 and multi-frequency radio system.
• Accurately, quickly and courteously receives and screens emergency and non-emergency telephone calls.
• Transfers calls to proper agency.
• Accurately and quickly prioritizes calls and dispatches appropriate unit(s), including multi-station alarms.
• Utilizes computer aided dispatch system for documenting dispatch information and coordination of incidents.
• Records information on various forms and logs as dictated by operational policies and procedures.
• Activates emergency management and search and rescue personnel as needed.
• Monitors weather wire and national warning systems; plots and tracks hurricanes and hazardous weather.
• Provides pre-arrival instructions to callers utilizing specific guidelines.
• Coordinates activities for all emergency response agencies; monitors fire fighter location while on scene.
• Monitors enhanced 911 system for incorrect information and documents corrective actions.
• Operates telecommunications device for the deaf (TTY); text to 911 and relay services.
• Updates lifeguard and water condition information on website and letter boards.
• Interacts with the public in an effective and courteous manner.
• May have a role in the County's disaster preparation and/or recovery efforts.

Benefits

• Health insurance coverage.
• Paid holidays.
• Flexible scheduling options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED