Communications Specialist Health Care Innovation

Wellmark Blue Cross and Blue Shield • Des Moines, IA

287d

About The Position

As a Communications Specialist on the growing Health Care Innovation (HCI) Operations team, you will design, craft and maintain documentation, such as divisional policies, procedures, guidelines, workflows and educational training materials, with the goal of creating consistent standards and messaging across HCI. You will do this by closely partnering and consulting with internal stakeholders to gain knowledge about current and future processes and procedures within each HCI business area.

Requirements

• Bachelor's degree or direct and equivalent work experience.
• 1+ years of communications, writing, or related work experience including reviewing processes and translating business information into reader-friendly formats.
• Strong verbal and written communication skills with the ability to produce content that meets business stakeholder needs.
• Proactive self-starter with effective time management skills and the ability to independently organize and prioritize multiple tasks.
• Strong attention to detail and accuracy.
• Demonstrated experience collaborating with others to create new ideas and improve current processes.
• Proficiency in Microsoft Office core applications, Outlook, Teams, Word, PowerPoint, Excel and OneDrive.

Nice To Haves

• Proficiency in Microsoft Power BI, Microsoft SharePoint, Microsoft Azure, Policy Tech, and Planview products.

Responsibilities

• Create written materials including guidelines, policies, communications, process workflows and educational documents.
• Maintain all documentation within source documentation solutions.
• Collaborate with trainer to coordinate guideline changes with necessary staff training.
• Maintain guidelines and ensure they are reviewed and updated on a consistent basis.
• Consult and collaborate with stakeholders to understand their processes and procedures to accurately reflect and capture the appropriate information.
• Lead and facilitate work groups to understand business impacts.
• Serve as a data steward for business area, through the development and enhancements of the source documentation solutions.
• Collaborate with members of Legal and Compliance to ensure all documentation complies with regulatory standards, accreditation standards and internal guidelines.
• Ensure the regulatory standards, accreditation standards and internal guidelines are adhered to; remain current and consistent with standards pertinent to the business stakeholders.
• Other duties as assigned.

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree