Communications Specialist - (EMT Cert) Part Time Nights

Centra Health • Lynchburg, VA

104d

About The Position

The Communication Specialist, Dispatch; maintains responsibility for receiving and activating requests from multiple sources for ground and helicopter transportation. Receives Medicaid transportation requests and obtains authorization. Communicates operational questions to Shift Lead, Supervisor, Nursing Supervisor and/or Flow Coordinator as they arise. The Emergency Department Communication Specialist, Med-Comm; maintains responsibility for receiving and activating requests from multiple sources of ground and helicopter Emergency Medical Services including interactions with law enforcement, fire and emergency response specialists (BWXT, local, state and federal disaster and response agencies), time-sensitive emergency team activations (Trauma, STEMI and Stroke Alerts) and monitoring ECG and video cameras for safety and security. Communicates operational information and patient reports to ED Charge Nurse, CQC, ED providers, Centra Public Safety, Admin/Flow Supervisor and others to optimize ED patient flow and safety.

Requirements

• High School graduate or GED.
• EMT-B or higher level.
• Experience operating complex phone system/radio system.

Nice To Haves

• 1-year experience in pre-hospital field or Dispatching experience.
• Medical Terminology.
• Proficiency in Microsoft Office Applications.

Responsibilities

• Receives ambulance shuttle and helicopter requests via phone, Cerner EMR, or Fax.
• Inputs call information into Computer Aided Dispatch with precise accuracy.
• Triages patients to determine level of care needed for transport and priority.
• Prioritizes incoming calls according to unit staffing and availability.
• Determines response mode as emergency or non-emergency based on algorithm.
• Determines the level of care required based on policies and procedures.
• Dispatches calls and maintains communication with staff.
• Provides accurate Estimated Time of Arrival for requests.
• Uses modified EMD to triage calls and re-appropriates transports based on urgency and demand.
• Maintains awareness of the location of all transport units by GPS Tracking.
• Dispatches Ambassador Services.
• Arranges transport for Skilled Nursing Facilities and Hospice.
• Obtains and arranges Medicaid Transportation through the brokers.
• Receives ambulance and helicopter reports via radio, phone, CarePoint Pre-Hospital Communication System, email or fax.
• Inputs call information into Care Point with accuracy.
• Quickly moves to manual and individual radio systems as needed for 'downtime'.
• Prioritizes incoming calls according to needs and resources.
• Contacts time-sensitive providers (Trauma, Cardiology and Neurology) as advised.
• Maintains communication with ED Charge RN and others as appropriate.
• Maintains awareness of units enroute including aircraft (monitors Landing Zone, ED entrances).
• Monitors video cameras to support safe transport and appropriate access to the department.
• Assists in 'Lock-Down' and/or 'Mass Casualty' / disaster situations.
• Maintains awareness of patient monitoring system and alerts staff of changes/alerts.
• Assists in assuring effective and efficient operations while maintaining consistent and accurate communication with team members, providers and others as needed/directed.
• Assists nursing staff in gathering patient data and shares as directed.
• Responds to requests for assistance promptly.
• Organizes and prioritizes daily work assignments to support patient/organizational needs, safely and efficiently.
• Performs administrative/documentation support functions (electronic and/or paper).
• Maintains supplies, equipment and environment as appropriate.
• Recognizes the importance of time-sensitive issues including critical needs/alarms.
• Responds to organizational emergency/disaster situations as needed.
• Participates in quality and performance improvement initiatives resulting from evidence-based literature and/or unit-based metrics, provides care consistent with Centra Health, regulatory and legal expectations and standards.
• Assumes responsibility for professional development of self and others according to departmental policy and procedures including orientation, onboarding and precepting.
• Covers phone lines or alarms for other command center areas if need should arise.
• Computer usage and multitasking to set priorities.
• Performs other duties as assigned.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED