Communications Representative - Communications Center - FT - 2nd Shift

HH Health System • Huntsville, AL

14d • Onsite

About The Position

Answers telephones, greeting all callers in a professional manner. Responsible for facilitating referral to area physicians, hospitals and community services. Listens to requests from patients or customers and accurately dispatches requests and information to the appropriate persons. Accurately communicates and dispatches Emergency Codes utilizing the Aionex Focus system. Promptly and accurately initiates offline procedures when indicated. Responsibilities include maintaining equipment, activity logs and checklists. Answers multiple incoming telephone lines to the hospital switchboard. Obtains necessary information and transfers calls to correct department or patient room extension. Provides information to callers as appropriate

Requirements

• High School/GED required
• Must possess Keyboard/PC/Windows skills
• Must be able to type 25 WPM
• Excellent communication skills necessary

Nice To Haves

• Previous experience in customer service, receptionist or a dispatch role preferred
• Automated telephone equipment operation skills desired
• Familiarity with medical terminology desired

Responsibilities

• Answering telephones and greeting callers professionally
• Facilitating referrals to physicians, hospitals, and community services
• Dispatching requests and information accurately
• Communicating and dispatching Emergency Codes using the Aionex Focus system
• Initiating offline procedures promptly and accurately
• Maintaining equipment, activity logs, and checklists
• Answering multiple incoming telephone lines to the hospital switchboard
• Obtaining necessary information and transferring calls
• Providing information to callers

Benefits

• excellent benefits package
• childcare
• health and wellness programs
• onsite employee pharmacy
• free health clinic
• tuition assistance
• student loan reimbursement
• On-site training and education opportunities
• Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED