Details
Communications Representative / Operator
Communication Representative
PRN Status
Day Shift
Pay: Starting at $15.30 / hour
Summary
This position provides excellent customer service and assistance to all. This position handles the flow of communication quickly and efficiently and alerts all involved parties during disasters, emergencies, and drills. The Communications Representative is responsible for intake of all inbound calls to the Mosaic Life Care main phone number and code line, transferring calls, paging out messages to various Mosaic Life Care caregivers/providers, and connecting caregivers/patients/visitors to facilitate patient care. The Communications Representative utilizes multiple means of telecommunication to serve the customer in both emergent and non-emergent situations.
This position works under the supervision of the Emergency Management/Communications Manager and is employed by Mosaic Health System.
Duties
Answers telephones. Handles incoming and outgoing calls in an efficient, expedient manner. Connects the the caller with proper destination based on request or interpretation of caller need. Intake and communication of Shared Services telephone requests that require 24/7 service
Acts as communication liaison by utilizing multiple forms of telecommunication to connect and relay information to all Mosaic Life Care caregivers, patients and visitors.
Performs correct procedure for contacting "on-call" caregivers to facilitate patient care.
Notifies pharmacy/distribution of Code Blue Cart Exchange.
Other duties as assigned
Qualifications
H.S. Diploma required.
Communicating with multiple forms of telecommunication required. Proficient in usage of medical terminology required. Excellent communication skills, and the ability to prioritize. Experience as a secretary in a health care setting is preferred. Minimum speed of 40 words per minute and computer literacy is preferred.