Communications Representative - Communications Center - FT - 2nd Shift

Huntsville Hospital • Huntsville, AL

70d

About The Position

The position involves answering telephones and greeting all callers in a professional manner. The individual will be responsible for facilitating referrals to area physicians, hospitals, and community services. They will listen to requests from patients or customers and accurately dispatch requests and information to the appropriate persons. The role includes accurately communicating and dispatching Emergency Codes utilizing the Aionex Focus system, and promptly initiating offline procedures when indicated. Responsibilities also include maintaining equipment, activity logs, and checklists, answering multiple incoming telephone lines to the hospital switchboard, obtaining necessary information, and transferring calls to the correct department or patient room extension. Additionally, the individual will provide information to callers as appropriate.

Requirements

• High School/GED required.
• Previous experience in customer service, receptionist, or a dispatch role preferred.
• Must possess Keyboard/PC/Windows skills.
• Must be able to type 25 WPM.
• Automated telephone equipment operation skills desired.
• Excellent communication skills necessary.
• Familiarity with medical terminology desired.

Responsibilities

• Answer telephones and greet all callers in a professional manner.
• Facilitate referrals to area physicians, hospitals, and community services.
• Listen to requests from patients or customers and accurately dispatch requests and information.
• Communicate and dispatch Emergency Codes utilizing the Aionex Focus system.
• Initiate offline procedures when indicated.
• Maintain equipment, activity logs, and checklists.
• Answer multiple incoming telephone lines to the hospital switchboard.
• Obtain necessary information and transfer calls to the correct department or patient room extension.
• Provide information to callers as appropriate.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Flexible spending accounts.
• Short term and long term disability.
• Retirement account options with 401K organization match.
• Nurse residency program.
• Tuition assistance.
• Student loan reimbursement.
• On-site training and education opportunities.
• Employee discounts to phone providers, local restaurants, tickets to shows, apartment applications, and more.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees