Communications Rep Team Lead - DeKalb PBX - FT - 1st Shift

HH Health System•Fort Payne, AL

1d•Onsite

About The Position

Operates a switchboard or telephone console to route incoming calls and place outgoing calls. Relies on instructions and pre-established guidelines to perform the functions of the job. Oversees scheduling for Switchboard Operators.

Requirements

High School Diploma or GED Equivalent
Minimum of 6 months customer service required.
Knowledge of computers, and other standard office equipment required.

Responsibilities

Places outgoing calls for employee which requires operator assistance records such calls, answers questions regarding patient condition according to established procedure
Answers “code phone” and pages appropriate information
Assists in processing mail and patient accounts as time permits
Answers incoming calls questions, direct visitors to patient rooms, etc.
Responsible for remaining aware of disaster plan and procedure to follow in the event of a drill or an actual disaster occurs
May enter data on records
Oversees scheduling of Switchboard Operators to ensure there is adequate coverage for the department
Efficiently utilizes resources and supplies.
Proficiently utilizes computer system to access patient information, email, and other required systems.
Successfully performs other duties as assigned.