Communications Rep, PRN, Weekends and Holidays

Unity Health • Searcy, AR

102d

About The Position

The Communications Representative (CR) is the fully cross-functional level of the Communications career path. The CR performs basic functions as outlined below: Performs all communications and Information Desk functions as well as Patient check-in and discharge functions. Provides general information to hospital users, patients and families. Assists in up-front collections activities. Provides excellent patient focused customer service. Communicates effectively to service delivery areas to maximize patient flow and customer service. Ensures orderly operation of switchboard and information desk functions through execution and delegation of work assignments. The CRL has strong skills in all patient-facing functions, which include: Hospital Operator/Switchboard Functions, Guest Services, Up-Front Collections, Emergency Department “Quick ER” Check-In, Outpatient “Express Check-In”, Outpatient Surgery & Special Procedure Check-In and Discharge, Information Desk.

Requirements

• High School graduate or equivalent.
• Medical terminology preferred.
• Must be able to accurately type 25-30 words per minute.
• Must pass a clerical examination.
• Must pass internal examinations to demonstrate mastery of telecommunications switchboard and information desk computer applications.
• Previous experience in telecommunication switchboard, customer service, and/or physician’s office preferred.

Nice To Haves

• Strong verbal communication skills.
• Detail orientation.
• Good deductive reasoning.
• Empathy for patients.
• Ability to collaborate with others and build strong teams.

Responsibilities

• Perform all communications and Information Desk functions.
• Assist in patient check-in and discharge functions.
• Provide general information to hospital users, patients, and families.
• Assist in up-front collections activities.
• Provide excellent patient-focused customer service.
• Communicate effectively to service delivery areas to maximize patient flow and customer service.
• Ensure orderly operation of switchboard and information desk functions through execution and delegation of work assignments.

Benefits

• PRN weekends

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees