Communications Operator (Overnight Shift)

Meade County, SD • Sturgis, SD

9d • $25

About The Position

This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.

Requirements

• Knowledge of emergency communications principles and practices.
• Knowledge of NCIC policies and procedures.
• Knowledge of emergency dispatch procedures.
• Knowledge of radio and telecommunications equipment.
• Knowledge of CAD system functions and maintenance.
• Skill in the use of computers and job-related software programs.
• Skill in making decisions in high pressure and emergency situations.
• Skill in public relations.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Skill in critical thinking, decision-making, and conflict resolution.
• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to a high school diploma.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain CJIS and NCIC certification.
• Possession of or ability to readily obtain appropriate CPR certification.
• Possession of or ability to readily obtain state 911 and emergency medical dispatch certification.

Responsibilities

• Answers emergency and non-emergency calls using computerized equipment; identifies the nature of the incident, determines the proper response, and dispatches the correct agency or agencies.
• Operates, monitors, answers, and dispatches for multiple radio frequencies for Police, Fire Department, EMS, and other agencies, updates responders with new information.
• Researches, retrieves, and communicates information related to warrants, addresses, name records, phone records, and vehicle records using a computer aided dispatch (CAD) system.
• Queries, enters, clears, or cancels wanted persons, drivers license, criminal history, vehicle, gun, and stolen article records in the national criminal database.
• Provides emergency medical prearrival instructions to callers and patients.
• Maintains and updates call logs.
• Performs related duties.

Benefits

• Benefit Package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees