Communications Operator, Part-Time, Mid-Shift

Guidehouse•Ventura, CA

28d•$38,000 - $63,000

About The Position

The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange. Handles basic questions about the business, including hours of operation, directions, and contacts. Coordinates emergency codes and disaster control procedures. Monitors and updates patient status changes within electronic medical record. Assists with the registrations of patients as needed. Must be able to use overhead paging system to communicate information and locate hospital personnel. Monitors the temperature, humidity, and pressure of various hospital equipment. Serves as a mentor to new associates and assists in new employee orientation. Critical thinking, sound judgment, and strong problem-solving skills. Ability to function independently and manage own time and work tasks. Team oriented, open-minded, flexible, and willing to learn. Performs other duties as assigned. Excellent communication and outstanding customer service and listening skills

Requirements

High School graduate or equivalent (GED)
1 year of experience in Customer Service, Call Center, and/or Healthcare
Critical thinking, sound judgment, and strong problem-solving skills.
Ability to function independently and manage own time and work tasks.
Team oriented, open-minded, flexible, and willing to learn.
Excellent communication and outstanding customer service and listening skills

Nice To Haves

Bilingual in Spanish

Responsibilities

Managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange.
Handles basic questions about the business, including hours of operation, directions, and contacts.
Coordinates emergency codes and disaster control procedures.
Monitors and updates patient status changes within electronic medical record.
Assists with the registrations of patients as needed.
Must be able to use overhead paging system to communicate information and locate hospital personnel.
Monitors the temperature, humidity, and pressure of various hospital equipment.
Serves as a mentor to new associates and assists in new employee orientation.
Performs other duties as assigned.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program