Communications Operator - Beach House Fort Lauderdale, A Hilton Resort
About The Position
Beach House Fort Lauderdale, A Hilton Resort is looking for a Communications Operator to join the team! This stunning 374 room hotel is located three miles from Las Olas Boulevard's vibrant restaurants and shops! Our 10+ team members report to the Assistant Director of Front Office. The ideal candidate holds 1+ years' experience working as a Communications Operator/PBX within hospitality. Strong customer service experience preferred. Ability to work the required shifts. Shift Pattern \: Full Availability - Primary shifts between the hours of 9AM-9PM (Weekdays, weekends, holidays as needed). Pay Rate \: $19.00 per hour The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Requirements
- 1+ years' experience working as a Communications Operator/PBX within hospitality
- Ability to work the required shifts
Nice To Haves
- Strong customer service experience preferred.
Responsibilities
- Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
- Provide information and demonstrate knowledge of all hotel facilities and services
- Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
- Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
- Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program\: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
