Communications Operator/Telecommunicator

Boone County Fiscal Court • Florence, KY

270d

About The Position

Responsible for the proficient operation of the communication and dispatch functions of the shift. Duties include those of the call taker as well as all radio positions. This employee reports directly to the assigned Shift Communications Supervisor of PSCC.

Requirements

• Graduate of standard high school, or equivalent supplemented with some experience in computers and customer service
• Ability to communicate effectively in English both orally and in writing
• Ability to create shift reports
• Ability to assist in the development of all standard operating procedures in dispatch
• Able to multiply, divide, add and subtract
• Demonstrate the ability to read maps
• Ability to solve practical problems
• Ability to be patient and objective
• Problem solving and resolution
• Knowledge of the operation of a copy machine, computer, fax machine and other related office equipment
• Ability to keep accurate records
• Strong file organization skills
• Ability to work under close supervision

Nice To Haves

• State Telecommunicator Certification (TIPS)
• Criminal Justice Information System Certification (CJIS)
• Appropriate National Incident Management Certifications (NIMS)
• Emergency Medical Dispatch (EMD)

Responsibilities

• Answers 911 and 7 digit non-emergency phone lines in a timely and courteous fashion
• Enters information received into the Computer Aided Dispatch system in a timely, accurate, and complete fashion
• Handles radio communications
• Dispatches appropriate personnel via radio, or other approved method, any and all calls and requests in a timely, accurate and courteous fashion
• Responsible to complete requests for information and contacts as requested by public safety agencies operating in the field
• Provides accounting for activities of all public safety personnel and equipment as reported to PSCC via radio and telephone by entry into the CAD system
• Responsible for carrying out all policies, general orders and directives for the Communications Section
• Handles all communications assigned to their respective position and assists other telecommunicators as part of the team
• Maintains situational awareness within the Center via passing of voice and written data to and from other operators within the Center
• Operates LINK, NCIC, AVIS, DLIC, NLETS, Criminal History III and other computer system inquiries as requested by Law Enforcement member agencies
• Assists in development of all Standard Operating Procedures for dispatch
• Trained and complies with all Federal, State, and PSCC rules, regulations, standard operating procedures, general orders, and directives for the Communication Section
• Enters and processes warrants and protections orders
• Other duties as assigned

Benefits

• Positive and Professional Attitude
• Be a team-player
• Must be able to take instruction
• Must be dependable
• Commitment to serve the county’s best interests
• Ability to work all shifts
• Must maintain confidentiality
• Must be 18 years or older
• Must be bondable

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 251-500 employees