Communications Operator (PRN)

UnityPoint Health • Fort Dodge, IA

79d

About The Position

Responsible for answering incoming calls to the hospital and clinics, providing information, and transferring calls. Also responsible for monitoring multiple alarm systems and dispatching appropriate codes and response teams. Must be able to multi-task in a fast paced environment.

Requirements

• High School Diploma or GED.
• Prior telephone or switchboard experience preferred but not required.
• Writes, reads, comprehends and speaks fluent English.
• Multicultural sensitivity.
• Customer/patient focused.
• Critical thinking skills using independent judgment in making decisions.
• Good interpersonal skills and organizational abilities.
• Ability to exercise good judgment, maintain knowledge of basic medical terminology is helpful.
• Good interpersonal relationships and adapt to change.
• Ability to write legibly, speak clearly, use correct grammar.
• Must have some computer/typing skills.
• Must be able to demonstrate the knowledge and skills necessary to interact appropriately and organize information appropriately for hospital personnel.
• Visual acuity for reading computer monitors, alarm panels and written instructions.
• Hearing and listening to verbal communication, alarms and telephones.

Responsibilities

• Greets visitors, guests and patients and answers telephone calls in a professional, courteous manner.
• Demonstrates good listening skills and accurately records and communicates messages.
• Demonstrates good judgment in emergency, critical and non-routine situations.
• Communicates confidential information discretely and appropriately.
• Accurately announces emergency codes and abides by Hospital-wide policies.
• Initiates work orders for Biomedical Services, Buildings & Grounds, Environmental Services, through the HELP Desk.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

What This Job Offers

• Education Level: High school or GED