Communications Operator - Part Time, 1st Shift

Blanchard Valley Health System • Findlay, OH

121d

About The Position

The purpose of this position is to receive and relay telephone traffic in a timely and efficient manner, operate the public address system and activate alert systems in the event of emergencies.

Requirements

• High school graduate or GED equivalent.
• Accurate keyboard & records maintenance skills.
• Multi-tasks & timely response abilities.
• Minimum of two years’ phone and office experience, preferably in a hospital or similar setting.
• Must be able to move about hospital and between workstations.
• Effective interpersonal skills.
• Must be able to input and retrieve information from computer.
• Must possess effective communication skills as they are the first point of contact for the caller.
• Must possess the ability to work in a high stress environment and exercise proper decision-making skills in pressure situations.
• Must work independent and possess critical thinking skills to effectively handle emergency calls – Suicidal, Code Blue, Disaster, Bomb Threats, etc.
• Requires 4-6 weeks of full time training on 1st, 2nd and 3rd shifts.
• Positive service-oriented interpersonal and communication skills required.
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.
• The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.
• Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedure.

Nice To Haves

• Previous switchboard operation experience preferred.
• Registration experience helpful.

Responsibilities

• Promptly responds, screens, directs traffic to appropriate area in a courteous and efficient manner. Uses multi-tasking skills to efficiently and effectively operate programs directly related to switchboard.
• Monitors all light and sound alarm signals. Responds in a timely, appropriate manner to activate signals. Dispatches appropriate repair or emergency response network.
• Provides on call services as requested.
• Complies with visiting restrictions within patient information guidelines.
• Assists in promoting a safe environment consistent with standards at BVHS.
• Attends and participates where / when requested in educational activities, in services, performance/process improvement, accreditation processes, and customer service/satisfaction.
• Responsible to turn in departmental documentation within established time frames.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees