Communications Operator Lead- Patient Access- Onsite
About The Position
The Patient Access/Communication Operator Lead assists the Supervisor with the overall operations of the Patient Access and the Communications Department. This includes but is not limited to registrations, admissions, insurance verification, POS collections, training and regulatory compliance. In addition to Patient Access functions, this role shall also be responsible for answering and forwarding incoming calls, making internal and external emergency code phrase announcements over the public address system and will lead the precepting/training of new hires for the Communications Department. Role is considered a working Lead and must be available for 3nd shift 2200-0630A to include holidays and alternating weekends. Essential Functions and Responsibilities: Maintains a positive working environment and high morale that reflects the philosophy of the service area and Community Memorial Hospital. Operates multi-line switchboard, and paging systems. Coordinates emergency codes and disaster control procedures. Monitors and updates patient status in EMR. Assists with the registration of patients as needed. Serves as a mentor to new associates and assist in new employee orientation. Serve as preceptors/trainers to orientee. Assists with patient escalations. Supports frontline operations as needed. Oversees operations in the absence of Department People Manager. Performs other duties as assigned.
Requirements
- High school diploma or equivalent
- 3-5 years of prior relevant experience in customer service-related or healthcare role
Nice To Haves
- Knowledge of medical terminology
- Three (3) or more years patient access experience
- Bilingual in English and Spanish
- Previous experience with state and federal assistance programs
Responsibilities
- Maintains a positive working environment and high morale that reflects the philosophy of the service area and Community Memorial Hospital.
- Operates multi-line switchboard, and paging systems.
- Coordinates emergency codes and disaster control procedures.
- Monitors and updates patient status in EMR.
- Assists with the registration of patients as needed.
- Serves as a mentor to new associates and assist in new employee orientation.
- Serve as preceptors/trainers to orientee.
- Assists with patient escalations.
- Supports frontline operations as needed.
- Oversees operations in the absence of Department People Manager.
- Performs other duties as assigned.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
