Communications Operator I

Sutter Health•Los Altos, CA

1d•$30 - $36•Hybrid

About The Position

We are so glad you are interested in joining Sutter Health! Organization: PAMF-Palo Alto Medical Foundation PAD Position Overview: Receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes messages as needed. Handles basic questions about the business, including hours of operation, directions and phone numbers for individuals and departments. Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. This position is Hybrid Open 24/7 shift availability is required. Your schedule will be 8 hours per day, 40 hours per week and will need availability to work Day, Swing & Graveyard shifts Job Description: EDUCATION: HS Diploma or General Education Diploma (GED) SKILLS AND KNOWLEDGE: Minimum Typing Speed Preferred: 45 wpm Keen problem-solving ability: comfortable performing in unforeseen scenarios and quickly changing from one task to another. Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel. Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook). Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. Ensure the privacy of each patient’s protected health information (PHI). Build collaborates relationships with peers and other staff members to achieve departmental and corporate objectives. This position is Hybrid Open 24/7 shift availability is required. Your schedule will be 8 hours per day, 40 hours per week and will need availability to work Day, Swing & Graveyard shifts Job Shift: Varied Schedule: Full Time Shift Hours: 8 Days of the Week: Variable Weekend Requirements: Every Weekend Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $29.59 to $35.50 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package. Working at Sutter Health Sutter Health values and supports the unique talents and strengths that each employee brings to our organization. As a result, you are empowered to apply your passion for healing in innovative ways to care for patients and their families.

Requirements

HS Diploma or General Education Diploma (GED)
Keen problem-solving ability: comfortable performing in unforeseen scenarios and quickly changing from one task to another.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ensure the privacy of each patient’s protected health information (PHI).
Build collaborates relationships with peers and other staff members to achieve departmental and corporate objectives.

Nice To Haves

Minimum Typing Speed Preferred: 45 wpm

Responsibilities

Receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes messages as needed.
Handles basic questions about the business, including hours of operation, directions and phone numbers for individuals and departments.
Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication.
Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.