Communications Operations Specialist

Atlas Air•Miami, FL

43d•$52,500 - $71,000

About The Position

The Operations Communications Specialist will lead and support communications and content creation strategies that directly impact Atlas Air's operational success. This role will focus on delivering clear, timely, and effective written, visual, and digital content across all operational divisions-including Flight, Ground, System, and Technical Operations, as well as Safety. The position is central to engaging pilots and operations employees, strengthening a culture of safety, and driving performance and alignment with company objectives. Responsibilities include developing and executing communication plans, creating and editing high-impact content, managing digital communication platforms, and serving as a trusted partner to operational leaders.

Requirements

Bachelor's Degree required; preferred in Communications, Public Relations, Journalism, or related field.
4+ years of experience in Communications, with demonstrated experience in Operations, Aviation, or Logistics preferred, including hands-on content creation and editorial responsibilities.
Proven expertise in pilot or employee engagement, safety communications, or operational performance communications, with a strong portfolio of written and digital content.
Exceptional verbal and written communication skills with the ability to simplify complex operational information into clear, actionable messaging and engaging content formats.
Strong project management and organizational skills; able to manage multiple, high-priority initiatives simultaneously.
Advanced proficiency in MS Office (including PowerPoint), with experience using content management systems (e.g., WordPress) and communication tools (e.g. Canva), and a demonstrated ability to create and manage digital content.
Experience managing vendors such as communications agencies, design firms, and audio/visual companies in the production of content and communications materials.
Ability to partner effectively with senior leaders, serving as a trusted advisor on communication and content strategies.
Must be motivated, highly collaborative, and capable of working independently with minimal supervision.
Professional, positive demeanor and a commitment to ethics, confidentiality, and safety culture.

Responsibilities

Drive execution of operations-focused communication and content creation initiatives under tight deadlines while balancing multiple priorities with accuracy and attention to detail.
Partner with operational leaders to ensure messages and content are aligned with strategic objectives, including safety, performance, and engagement.
Manage complex communication workflows and content pipelines, ensuring timely delivery, quality execution, and appropriate audience targeting.
Provide proactive follow-up and tracking of all operations, communications projects, campaigns and content performance (e.g. engagement, reach, and feedback).
Act as a subject matter expert in operations communications and content strategy, advising leadership on best practices for pilot engagement and operational messaging.
Develop, write and distribute high-quality content and communications that support operations, including critical safety updates, operational performance messages, and pilot-focused engagement initiatives.
Proactively manage, curate and populate digital platforms (Workvivo, MS Teams, GlobalNet, etc.) to ensure they are vibrant, reliable hubs for operational information.
Draft and edit operational updates, safety briefings, leadership messages, and crew engagement stories to strengthen awareness and alignment across flight and ground operations.
Support executive communications by creating and refining content by preparing presentations, speech drafts, and briefing materials for Town Halls, Base visits, and other leadership forums.
Manage employee engagement initiatives such as surveys, including developing survey-related content, analyzing results, and sharing actionable insights with leadership to inform continuous improvement.
Maintain a robust communications calendar focused on operational messaging and content delivery, ensuring consistency and alignment with enterprise-wide communication priorities.
Collaborate with HR, IT, and Operations to optimize distribution lists and ensure accurate message targeting pilots, ground staff, and other operational employees.
Ensure the company website and intranet reflect up-to-date, accurate, and safety-critical information, resolving issues proactively.
Lead communications and content development support for key operational meetings and events, including pilot engagement sessions, crew base meetings, safety forums, and leadership Town Halls.
Coordinate messaging, logistics, and vendor support to ensure impactful delivery of events with strong operational relevance, including the creation of event-specific digital and presentation content.
Collaborate with the broader Communications team to ensure consistent brand alignment while tailoring operations-focused content to the needs and preferences of the operational audience.
Partner with regional and global teams to support operations-related communications at industry events, trade shows, and customer engagements.
Contribute to the development of safety- and operations-focused collateral, multimedia digital content, and executive presentations.