Communications & Operations Lead

Symbotic•Wilmington, MA

1d•$101,000 - $138,600•Hybrid

About The Position

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. We are looking to hire a Communications & Operations Lead to support execution across our internal communications program, while helping drive operational discipline and consistency for the Communications team. This is a hands-on, non-managerial role focused on internal communications programming, content development and writing, and coordination of key initiatives. You will also provide light support for external communications activities in partnership with our agency team, along with select team operations responsibilities. The Communications team is a part of the Human Resources organization and plays a vital role in ensuring that internal and external audiences are appropriately informed, engaged, and aligned with the company's goals and culture.

Requirements

Bachelor’s degree in Communications, Marketing, Business, Public Relations, or related field.
Minimum 5 years of experience in corporate communications, internal communications, public relations, or a related role.
Strong writing and editing skills, with the ability to translate complex information into clear, engaging content.
Experience supporting communications programs, campaigns, or editorial planning.
Excellent organizational and project management skills, with strong attention to detail and follow-through.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Comfort working cross-functionally with stakeholders at different levels of the organization.
Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

Nice To Haves

Experience coordinating with external agencies or vendors is a plus.
Familiarity with intranet platforms, email tools, content management systems, or communications analytics is preferred.

Responsibilities

Support planning and execution of core internal communications programs, including company-wide announcements, leadership communications, and employee engagement initiatives.
Draft and edit a wide range of internal content, such as intranet articles, executive messages, presentations, talking points, and organizational updates.
Help manage the internal communications calendar to ensure alignment, consistency, and appropriate timing across initiatives.
Coordinate logistics for internal communications campaigns and events, including content collection, stakeholder input, and distribution.
Maintain a strong editorial standard for clarity, tone, and consistency with company messaging.
Provide coordination support for external communications activities in partnership with our external agency, including press releases, media materials, and corporate announcements.
Assist with gathering background information, reviewing drafts, and supporting approval workflows.
Help maintain external messaging resources, company fact sheets, and boilerplate language.
Support the development and maintenance of core Communications processes, tools, and templates.
Help create, manage and update a centralized Communications Playbook, including key messaging, FAQs, and standard materials.
Maintain the unified communications calendar across internal and external activities.
Assist with reporting and tracking of communications, metrics, engagement, and outcomes.
Manage our communications awards program, identifying opportunities to submit entries and promoting wins.
Provide general operational support to improve team efficiency, organization, and execution.