Law Enforcement Communications Officer

Puyallup Tribe of Indians•Tacoma, WA

4d•Onsite

About The Position

The Communications Officer works out of a call center, answering phone calls from citizens in need of assistance from police. Communication Officers are trained to gather information from the caller, remain calm, and then send the appropriate type of assistance and volume of units, to the caller's location, based on the information from the caller.

Requirements

High school diploma or general education degree (GED).
Strong communication skills and knowledge of computer use is required.
Must be able to accurately type 35 WPM.
Must be able to multitask and deal with various personality types.
Must be able to deal with stressful situations and remain in control in order to provide service to the public and patrol officers.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before the public or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Employee will be subject to a one-year probationary period after successful completion of a Dispatch Communications course.
Employee may be subject to random drug screens and other tests prior to and during the course of employment.
Must acceptably pass criminal background check prior to and periodically throughout employment.
Must have no felonies.
Requires the ability to read, write, communicate, and interpret information accurately in English.

Responsibilities

Continually monitors and records the location of on-duty police officers.
Accurately and promptly takes emergency and non-emergency calls for service and dispatches patrol officers to calls for service.
Performs driver license and wanted person queries and relays information timely using internal protocols.
Assigns case numbers and records case notes following internal procedures.
Uses computers and computer-aided dispatch following internal procedures.
Continually monitors police radio traffic.
Operates police radios using established procedures.
Provides assistance to officers by contacting other services as needed.
Perform other duties assigned.