Communications Officer

Cleveland Clinic

1d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. In addition, you will monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. Communications Officers work two days on/two days off with a three-day weekend every other weekend. In addition to a competitive hourly rate, night shift workers are eligible for a shift differential of $1.75 an hour. A caregiver in this position works nights 6:00 p.m. – 6:00 a.m. A caregiver who excels in this role will: Process incoming and outgoing communications in the Security Operations Center. Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. Receive, record, assess urgency and respond to all security/police phone calls and emergency calls. Monitor and respond to all incoming alarm signals across multiple platforms. Receive and transmit all security/police multi-based radio, air transport and satellite communications. Process requests for classified data of caregivers, patients, and the public. Process code and medical emergency activations received from clinical caregivers and overhead page information. Monitor, analyze and react to real-time alerts via social media and caregiver travel platforms. Draft and disseminate electronic notifications to internal stakeholders. Disseminate mass notification alerts to necessary caregivers during crisis situations. Perform clerical functions in the Security Operations Center. Minimum qualifications for the ideal future caregiver include: High School Diploma/GED and two years of experience in a high-volume communications center, PBX operator or public or private law enforcement/security agency OR Associate’s Degree, Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science or a related field and one year of experience OR Bachelor’s Degree in a related field Demonstrated customer service experience Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Requirements

High School Diploma/GED and two years of experience in a high-volume communications center, PBX operator or public or private law enforcement/security agency OR Associate’s Degree, Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science or a related field and one year of experience OR Bachelor’s Degree in a related field
Demonstrated customer service experience
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to communicate and exchange accurate information
In some locations, ability to move up to 40 pounds
Follows Standard Precautions using personal protective equipment as required.

Responsibilities

Process incoming and outgoing communications in the Security Operations Center.
Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders.
Receive, record, assess urgency and respond to all security/police phone calls and emergency calls.
Monitor and respond to all incoming alarm signals across multiple platforms.
Receive and transmit all security/police multi-based radio, air transport and satellite communications.
Process requests for classified data of caregivers, patients, and the public.
Process code and medical emergency activations received from clinical caregivers and overhead page information.
Monitor, analyze and react to real-time alerts via social media and caregiver travel platforms.
Draft and disseminate electronic notifications to internal stakeholders.
Disseminate mass notification alerts to necessary caregivers during crisis situations.
Perform clerical functions in the Security Operations Center.