Communications Officer

Cleveland Clinic • Cleveland, OH

70d • $17 - $26

About The Position

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. In addition, you will monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. Communications Officers work two days on/two days off with a three-day weekend every other weekend. In addition to a competitive hourly rate, night shift workers are eligible for a shift differential of $1.75 an hour. A caregiver in this position works 12-hour shifts 6:00pm - 6:00am.

Requirements

• High School Diploma/GED and two years of experience in a high-volume communications center, PBX operator or public or private law enforcement/security agency OR Associate's Degree, Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science or a related field and one year of experience OR Bachelor's Degree in a related field
• Demonstrated customer service experience

Responsibilities

• Process incoming and outgoing communications in the Security Operations Center.
• Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders.
• Receive, record, assess urgency and respond to all security/police phone calls and emergency calls.
• Monitor and respond to all incoming alarm signals across multiple platforms.
• Receive and transmit all security/police multi-based radio, air transport and satellite communications.
• Process requests for classified data of caregivers, patients, and the public.
• Process code and medical emergency activations received from clinical caregivers and overhead page information.
• Monitor, analyze and react to real-time alerts via social media and caregiver travel platforms.
• Draft and disseminate electronic notifications to internal stakeholders.
• Disseminate mass notification alerts to necessary caregivers during crisis situations.
• Perform clerical functions in the Security Operations Center.

Benefits

• Healthcare
• Dental
• Vision
• Retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED