Communications Officer I - Protective Services - OFMD

Washington University in St. Louis • St. Louis, MO

113d • $17 - $27

About The Position

The Operations & Facilities Management Department at WashU Medicine is committed to delivering a comprehensive range of services to support the medical campus. We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management. Furthermore, as WashU Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors. Serves as the support coordinator and communicator (partnered with Communications Officer II or Lead Communications Officer) for all life safety and protection of property, emergency, and non-emergency incidents on campus. Coordinates emergency medical assistance, with both internal and external resources. Utilizes a wide variety of communications, surveillance, and other technical systems in support of campus safety. Might be assigned to general dispatching duties or related special assignments. Must be prepared to deal with a variety of complex and ever-changing situations, make quick decisions, and take action. Needs to be able to utilize a variety of tools and techniques to resolve situations and accurately and thoroughly record information for the official University record.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• 1 year of experience as a Communications Officer/Dispatcher in an academic environment or civilian/military police setting.

Nice To Haves

• Associate degree in Criminal Justice.
• 2 years of experience as a Communications Officer in a professional organization.
• Crisis Intervention Team (CIT) certification from CIT International.
• Skills in computer literacy, criminal justice, crisis intervention training, customer service, military training, oral communications, organizational commitment, police operations, professional integrity, teamwork, telecommunications, working independently, and written communication.

Responsibilities

• Detects and directs assets related to emergency and non-emergency incidents (medical, law enforcement, injury/accident, etc.) on campus, under the direction of CO II or Lead.
• Maintains constant vigilance of all university properties.
• Takes action, or makes notes for follow-up, on any safety and security issues.
• Provides Emergency Management support during larger-scale incidents, including operating the campus emergency notification system (Alertus).
• Receives/compiles information for the computer-aided dispatch system (CAD) and subsequent incident reports.
• Provides immediate research databases to support field operations and investigations, including mastering the closed-circuit television system (CCTV), the access control system, and other security-related systems.
• May be assigned to various support roles, including fingerprinting, administrative, and logistical assignments.
• Conducts virtual building checks, verifying access control devices, and proactively identifies any potential safety or security hazards.
• Uses problem-solving skills to resolve issues related to campus facilities.
• Assists Medical Center personnel and visitors with directions and other information, partnering with customers in assisting them in resolving multi-department or multi-organizational issues.
• Takes possession of found property, attempts to locate the owner, and secures property according to established procedures.
• Provides support to various Facilities divisions and offices as needed.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more.
• 4 weeks of caregiver leave to bond with your new child.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED