Communications Officer (911 Dispatcher)

City of Belton, MO • Belton, MO

122d

About The Position

Under general direction, performs dispatch services for the Police Department; receives, evaluates, and processes non-emergency and emergency calls from the public; determines nature and location of the incident and assigns and dispatches police, fire, and EMS in compliance with standard operating procedures; monitors multiple radio frequencies; maintains call logs; confirms warrants; monitors security cameras; and dispatches pre-arrival instructions using emergency medical dispatch system for triage on patients.

Requirements

• High School Diploma/GED and one year of police or fire dispatching experience; OR three years of experience working in an environment with heavy customer service using multi-line telephone system or dispatching duties in another environment such as utilities, trucking, or licensed professional home service dispatch services; OR an equivalent combination of education, training and experience.
• Possession of valid Driver’s License.
• Basic Telecommunicator Training certification; EMD certification; MULES, NCIC Inquiry and Entry certification will be required within six months of hire.

Nice To Haves

• Police radio dispatch procedures and communication systems preferred.

Responsibilities

• Respond to non-emergency and emergency calls for service.
• Monitor multiple radio frequencies.
• Prioritize calls for service that come in simultaneously.
• Dispatch police, fire, and EMS as needed for first responders on all calls to service.
• Maintain communication throughout the incident until all units are in service.
• Coordinate and provide services and information as needed or as requested by units on the scene.
• Provide follow up information as requested by units for the purpose of report writing, investigation and filing of criminal charges.
• Assist citizens by providing information and services depending on their situation.
• Monitor security cameras for possible breach in security and allow access to citizens or other agency personnel to restricted areas.
• Perform data entry into CAD system by documenting all radio traffic and incident notes.
• Record supplemental reports and monitor and log activities.
• Run people, plates and criminal histories for investigation and warrant inquiry or entry.
• Enter lost or stolen property, vehicles, and people into system; validate existing lost or stolen property, vehicles, and people.
• Enter warrants and confirm that they are issued by the city court; modify or cancel as necessary.
• Communicate with other state and local agencies for broadcasting information.
• Provide on the job training for new dispatchers as well as instruction to new officers as it pertains to the communications center.
• Perform office clerical functions such as maintaining fax and printers.
• Monitor severe weather from the National Weather Service and set off appropriate siren when instructed.
• Perform janitorial duties such as cleaning and maintaining kitchenette area in dispatch, emptying trash containers, wiping down all surfaces, cleaning windows and bathrooms, and sweeping and mopping the floor.
• Support the relationship between the City of Belton and the constituent population by providing excellent customer service.
• Promote the City goals and priorities in compliance with all policies and procedures.
• Maintain absolute confidentiality of work-related issues, client records and City information.
• Ensure job duties are completed in strict adherence to established safe work practices.

What This Job Offers

• Education Level: High school or GED