Communications Officer 2

State of Washington • Vancouver, WA

31d

About The Position

About the Agency & Division: The Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies. The Communications Division operates a 24-hour-a-day, 365-day-a-year statewide emergency communications systems, which includes seven centers. The division provides emergency dispatch services for the Washington State Patrol, and 18 other State, Federal, and Tribal Agencies on contract basis including Department of Fish and Wildlife, Washington State Liquor & Cannabis Board, State Parks, U.S. Marshal and Muckleshoot Tribal Police. A CO2's primary responsibility is to efficiently multi-task technologies answering emergency 911 and business phone calls, entering and updating calls for service and self-initiated activity into a Computer Aided Dispatch (CAD) Computer system and transmitting and receiving radio communications from field personnel. Our new trainer will be able to: Provide on the job training and evaluate new employees in the key work activities. Provide professional customer service using skills learned to manage and control emergency calls.  Use resources such as CAD, computer mapping, and access to sensitive databases to provide timely support and service.  Consistently provide exceptional customer service.  Project a positive attitude, proactively and willingly assist others in performance of their duties or in responding to requests from customers.  Earn the trust, respect, and confidence of leadership, co-workers and customers.   Analyze, troubleshoot, consult, and document emergencies.  Transmit, broadcast, control, and operate multi-frequency two-way radio console.  Monitor officer safety status constantly.  Apply advanced telecommunicator skills to quickly assess and determine the proper course of action to provide the most efficient and appropriate response during mission critical situations.

Requirements

• Current WSP employee with one years experience as a Communications Officer 1
• High School Diploma or Equivalent.

Responsibilities

• Provide on the job training and evaluate new employees in the key work activities.
• Provide professional customer service using skills learned to manage and control emergency calls.
• Use resources such as CAD, computer mapping, and access to sensitive databases to provide timely support and service.
• Consistently provide exceptional customer service.
• Project a positive attitude, proactively and willingly assist others in performance of their duties or in responding to requests from customers.
• Earn the trust, respect, and confidence of leadership, co-workers and customers.
• Analyze, troubleshoot, consult, and document emergencies.
• Transmit, broadcast, control, and operate multi-frequency two-way radio console.
• Monitor officer safety status constantly.
• Apply advanced telecommunicator skills to quickly assess and determine the proper course of action to provide the most efficient and appropriate response during mission critical situations.

Benefits

• A healthy life/work balance by offering flexible schedules and telework options for most positions.
• An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.
• Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
• Qualification for the Public Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Industry: Administration of Economic Programs
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees