Communications Network Technician (LFT Fiber Tech Support)
Lafayette Consolidated City-Parish, LA•Lafayette, LA
262d
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About The Position
Incumbent works in call center providing technical support and resolving escalated technical trouble calls (Tier 2 support) from customers with cable TV, telephone, and internet service or for data-related problems for LFT Fiber. Answers calls, troubleshoots issues, and documents simultaneously in a timely fashion. The position also handles escalation of problems to the appropriate personnel in a timely manner for severe conditions - such as power failure or optical fiber cable cut. Position involves 10 to 12-hour rotating shifts.
