Communications Manager

Discovery Land Company•Hobe Sound, FL

20h•Onsite

About The Position

Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company's locations, Atlantic Fields Club set in in Hobe Sound, Florida. Atlantic Fields Club is seeking a Communications Manager (known internally as a Member Services Manager) to join the Member Services Department. The Member Services Manager is a hospitality leader, relationship builder, and culture carrier who strives to create an environment where members and team members build meaningful relationships through thoughtful communication, personalized service, and authentic experiences. This role leads the daily Member Services operation and guides the team in delivering consistent, high-quality, relationship-driven service. The Member Services Manager works closely with Department Leaders to ensure seamless member and guest experiences across the Club. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow team members.

Requirements

Bachelor’s degree in hospitality, Communications, Business, or related field preferred.
Three (3) to seven (7) years of supervisor or management experience and proven success in hospitality, private club, luxury guest service, or resort environments strongly preferred.
Demonstrated strength in relationship-building and high-touch service delivery.
Strong written and verbal communication skills.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Strong team-player mindset and commitment to a positive team culture.
Ability to lead through communication, coaching, and example.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
Long hours may be required due to business demands.
Ability to work in a collaborative team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.

Nice To Haves

Experience with CRM or reservations systems preferred.

Responsibilities

Lead daily Member Services operations and desk functions, ensuring warm, personalized, high-quality service and communication with members and guests.
Model and reinforce a positive, team-first culture built on respect, collaboration, and accountability.
Lead, coach, and develop Member Services team members through training, feedback, and service standards reinforcement.
Manage team schedules, coverage, and shift planning based on visit forecasts and business demand.
Participate in hiring, onboarding, and training of Member Services team members.
Ensure the team is providing the highest level of relationship-based service through observation, coaching, and communication standards.
Serve as a primary escalation point for member and guest needs and lead service recovery with empathy, professionalism, and follow-through.
Build and maintain high-quality relationships with members through consistency, responsiveness, and attention to preferences and details.
Create and oversee daily operating procedures and SOPs for Member Services workflows and service standards.
Oversee accuracy and consistency of member profiles, preferences, visit forecasts, and special request tracking across systems.
Create and update lists of trusted local vendors, services, and resources to support member needs.
Oversee reservations, itineraries, transportation needs, activities, and special arrangements with appropriate departments and vendors.
Meet members and guests upon arrival and departure as needed and set the tone for hospitality and connection.
Create and provide reports related to the department, including daily activity reports and forward-looking visit forecasts.
Ensure accuracy and quality of member communications, confirmations, guides, and calendars.
Partner closely with Membership, Sales, Marketing, and Operations leaders to ensure aligned and seamless member and prospect experiences.
Collaborate with Accounting and Contracts partners to support accurate member set-up and billing coordination.
Act as a key communication bridge across departments to ensure clarity and execution readiness.
Support Club events and activations in partnership with Events and other departments.
Find solutions to areas of opportunity when observed or when brought forward by members, guests, or leadership.
Coordinate with or assist other departments as needed.
Other duties as assigned.