Communications Manager

Emory Healthcare•Tucker, GA

6h•Onsite

About The Position

We are seeking a communications manager to support the work of the Emory Healthcare Population Health Collaborative (PHC). The PHC integrates Emory Healthcare’s growing primary care service line and affiliate physician network to expand value-based care to more than 400,000 individuals across Georgia. The entity is focused on accelerating performance of quality of care and overall health outcomes across its primary care clinics and network. The Internal Communications Manager role is an individual contributor who works with the communications team to support business partners across the Emory Healthcare system. The Internal Communication Manager will work with internal functions, including Human Resources, Emory Digital, clinical services and the executive leadership team to develop and implement communication strategies and manage day-to-day employee communication needs. The ideal candidate has strong experience supporting a range of internal communications needs within a large organization. Responsible for the integrated communication and promotion of internal communications in support of: Emory Digital (IT), HR, executive communications, operations communications support, etc.

Requirements

Education - A bachelor's degree in communications, public relations, marketing or other related fields
Experience - Five years of experience in the development of internal communication, marketing and informational materials, or equivalent combination of experience and education
Skills - Knowledge of publishing and other related software
Understanding of IT/technological terms
Design skills (e.g., Adobe Creative Cloud, Canva, PowerPoint) Video planning, creation, scripting and editing capabilities
Knowledge of communications tools for internal and external communications (e.g., Salesforce, Wrike, content management systems, SharePoint)
Knowledge of health care and health care technology
Additional skills include basic graphic design capabilities, familiarity with communication tools and technology, experience managing an editorial calendar, as well as drafting and managing strategic communication plans

Responsibilities

Develop strategic communication plans for the primary care service line, payor relations, medical staff services, Emory Healthcare Network (EHN), etc.
Partner with patient communications on provider departure letters, patient recapture letters and other collateral related to primary care services.
Lead annual communication plan and tactics for the Provider Patient Safety Modules – regulatory trainings and influenza vaccine requirement.
Create resources and presentations to support the EHN and primary care service line.
Partner with media relations and marketing on external communications needs for PHC.
Be a strategic communications partner to PHC and EHN executive leaders.
Create messages and communications that are detailed, accurate and concise, and tailored to the author, vehicle and audience on a range of topics that span departmentwide messaging, leadership communication, meeting presentations, video scripts, key messages and talking points
Collaborate with others to develop and implement programs and communication materials for targeted audiences that enhance awareness and the utilization of division programs and services
Creates effective promotional materials including articles, brochures, forms and flyers
May design, coordinate and update organizational website and related websites to educate and promote activities and programs
Lead projects as assigned. May be responsible for or assist in the management and allocation of funds associated with the daily operations of communication services
Maintains records, documents, contacts and other sources of communication essential to the performance of duties
Serves as an internal communication consultant for programs and services
Performs related responsibilities as required