Communications Manager

BMO

2d • $74,000 - $138,000 • Remote

About The Position

Works collaboratively with business partners, product teams, operations, legal, compliance, and external vendors to plan, develop, approve, and deliver internal and client communications that drive sales readiness, operational clarity, and client confidence. This role supports both internal sales force-facing news/job materials and non‑marketing client communications, ensuring content is accurate, actionable, compliant, and delivered through the appropriate channels.

Requirements

• Typically between 3 - 5 years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.

Nice To Haves

• Typically 5–8+ years of relevant experience in communications, preferably within financial services or a regulated industry.
• Post‑secondary degree in Communications, Public Relations, Journalism, or a related field, or an equivalent combination of education and experience.
• Expert writing and editing skills; ability to translate complex, technical, or regulatory information into clear, actionable communications for both employees and clients.
• Strong execution and project management skills, with experience managing multiple parallel deliverables under tight timelines.
• Proven ability to work cross‑functionally and manage approvals with legal, compliance, risk, and operational partners.
• High attention to detail and comfort operating in structured, governance‑heavy environments.
• Ability to manage ambiguity and adapt communications in response to evolving business needs.

Responsibilities

• Write, edit, and produce internal communications including news memos, targeted emails, leader messages, presentation scripts, and talking points.
• Contribute to centralized information‑sharing frameworks, including posting content to email and intranet-based platforms.
• Develop job resources that enable front‑line employees in sales and operations, including reference guides, conversation support materials, and calling scripts.
• Write and edit non‑marketing client‑facing email and postal mail communications, including required client notices related to CIT changes, remediations, account information, branch updates, and corporate changes such as divestitures or acquisitions.
• Manage rigorous approval, documentation, and record‑keeping processes to ensure communications meet regulatory, legal, and internal risk standards.
• Coordinate end‑to-end delivery of client communications by working closely with internal partners and external vendors, including coordination of distribution lists, managing creative review and final approvals, and maintaining comprehensive records of all client communications sent
• Serve as a central point of coordination to ensure timing, accuracy, and execution quality across all non‑marketing client communications.
• Assess communications requests for relevance, clarity, sequencing, and alignment to business priorities.
• Ensure all communications meet established quality, brand, accessibility, and compliance standards.
• Partner with stakeholders to continuously improve communications processes, frameworks, tools, and resource libraries.
• Apply the bank’s Risk Management Framework in the execution of communications, protecting the organization while enabling timely and effective delivery.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Benefits

• BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
• To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level