Communications Manager

Indygo • Indianapolis, IN

6h • Onsite

About The Position

The Communications Manager reports to the Director of Communications and plays a critical role in developing, managing and executing key communications that support global organization initiatives, service innovations, press releases, campaigns, social media messaging, organizing interviews for executives and other employees within our agency. With direction, the Communications Manager will act as a project manager for the Public Affairs Department, by organizing, coordinating and managing the collective work of team members to deliver cohesive marketing strategies, communications and public relations results. The role's duty is to clarify the company's position regarding policies, operations and programs in effort to develop clear internal and external messaging. The position at times may act as a representative of IndyGo in media and before the public and will maintain positive stakeholder relationships.

Requirements

• Bachelor's degree in communications, marketing, public administration, business administration, journalism, public relations or a related field is preferred or equivalent combination of education and experience.
• A minimum of three (3) years of experience in marketing, community relations or a related field with progressive responsibility required.
• Valid driver's license required.
• Ability to express oneself using correct language and grammar effectively and persuasively in a professional, diplomatic, empathetic and tactful manner.
• Performs effectively in deadline-driven environments with frequent workload changes, competing demands and interruptions; adjusts priorities quickly as circumstances dictate.
• Ability to interact appropriately with colleagues for different purposes in different contexts.
• Ability to exercise discretion and independent judgment in the performance of duties.
• Advanced proficiency using computers and related technology, including Microsoft Office, web editing platforms (WordPress), the internet, social media platforms, website content management systems, complex spreadsheets and databases, laptops, tablets, two-way communication devices and standard office equipment, including basic troubleshooting techniques.
• Ability to convey technical information to non-technical audiences.
• Demonstrated ability to collaborate professionally with community leaders and stakeholders.
• Working knowledge of graphic design principles and print production.
• Excellent writing and proofreading skills with an emphasis on AP Style.
• Ability to understand and communicate complex plans, transit operations and government programs.
• Ability to make informed decisions and solve problems related to communications strategies and resource allocation.
• Above average mathematical abilities (addition, subtraction, multiplication, division, percentages, ratios and fractions).
• Ability to develop and monitor a budget and to track and control expenses and revenues.
• Ability to prioritize, organize and manage tasks and time effectively, strong project management skills.
• Ability to anticipate, forecast and recognize patterns and trends.
• Ability to work independently with minimal supervision and rely on other team members.
• Ability to raise, lower and transport objects such as camera/video equipment, banners, signs and/or marketing collateral boxes of up to 30 lbs.
• Ability to distinguish between colors to review print materials and ensure brand consistency.
• Some local and conference travel.
• Evening and weekend work hours required occasionally; on-call availability required approximately 1-2 times per month for urgent communication needs.

Responsibilities

• Oversees the implementation of cohesive company messaging throughout public relations, integrated marketing, communications, advertising and media for internal and external audiences.
• Manages public affairs specialist who will perform duties consistent with writing, graphic design and internal communications.
• Develops and maintains positive working relationships with partners, neighborhood leaders and stakeholders.
• Coordinates media events or releases with IndyGo leadership, planning teams and operations.
• Answers inquiries and addresses any record requests from media outlets.
• Manages communications strategy and timelines to ensure efficient project implementation.
• Serves as secondary media contact and develops messaging and logistics for additional IndyGo spokespeople as needed.
• Manages content creation, editing and some design elements, as needed, across all pages on the agency website at www.IndyGo.net.
• Creates and drafts strategy materials with intended company tone and pitch: presentations, talking points, etc.
• Supports external and internal communications efforts during service interruptions, crises or emergencies.
• Coordinates project-specific details with IndyGo staff related to external and internal affairs.
• Responsible for managing specific initiatives as assigned to ensure a comprehensive communications plan.
• Encourages adherence to consistent customer experience across all IndyGo departments.
• Contributes to grant application content and submission processes.
• Responsible for federal regulation adherence as it relates to public involvement practices specific to the public posting notice for meetings, Title VI equity analysis, etc.
• Delegates responsibilities while overseeing projects or group work as necessary and appropriate.
• Assist with volunteer coordination as projects or communication needs require.
• Participates and contributes to various procurements.
• Performs other duties as assigned.

Benefits

• Full-time positions with guaranteed 40 hours/week.
• Medical, dental and vision (effective on the 1st of the month, 30 days after the start date).
• Free on-site wellness clinic for employees and their families.
• Retirement plan (401A and 457B).
• Tuition reimbursement.
• Free IndyGo transportation for employees and their families.
• Federal Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager