Communications Generalist - LGH Ground Transport/Full Time Days
About The Position
The Communication Generalist is responsible for managing incoming communications and coordinating patient care logistics across the health system. This role receives and processes incoming calls and written requests related to patient appointments and transportation, ensuring timely and accurate scheduling. The position coordinates directly with physician offices, clinics, and healthcare facilities to arrange appointments and provide appropriate transportation support. Additionally, the Communication Generalist oversees the internal transport dispatch system (Capacity Management), ensuring efficient patient flow and resource utilization. The role is responsible for obtaining prior and post authorizations for all non-Medicare B transports, accurately entering authorization information into the data collection system to support claims processing. The Communication Generalist communicates operational questions and escalations to the Dispatch Supervisor, Nursing Supervision, and/or Flow Coordinator as they arise, ensuring seamless coordination and high-quality patient service.
Responsibilities
- Managing incoming communications
- Coordinating patient care logistics
- Receiving and processing incoming calls and written requests related to patient appointments and transportation
- Ensuring timely and accurate scheduling
- Coordinating directly with physician offices, clinics, and healthcare facilities to arrange appointments and provide appropriate transportation support
- Overseeing the internal transport dispatch system (Capacity Management)
- Ensuring efficient patient flow and resource utilization
- Obtaining prior and post authorizations for all non-Medicare B transports
- Accurately entering authorization information into the data collection system to support claims processing
- Communicating operational questions and escalations to the Dispatch Supervisor, Nursing Supervision, and/or Flow Coordinator
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
