Communications Generalist - LGH Ground Transport/Full Time Nights

Centra Health • Lynchburg, VA

104d

About The Position

This position is responsible for receiving and activating requests from multiple sources for ground and helicopter transportation. The role involves receiving Medicaid transportation requests and obtaining necessary authorizations. The individual will communicate operational questions to the Shift Lead, Supervisor, Nursing Supervisor, and/or Flow Coordinator as they arise. The position requires effective communication and prioritization skills to manage incoming requests efficiently.

Requirements

• High School diploma or equivalent.
• Certified Ambulance Coder within 6 weeks of employment.

Nice To Haves

• Dispatching or scheduling experience.
• Pre-hospital or hospital experience.
• Medical Terminology knowledge.
• Previous experience in transport billing or insurance authorization process.

Responsibilities

• Receives ambulance shuttle and helicopter requests via phone, Cerner EMR, or Fax and inputs call information.
• Prioritizes incoming calls according to unit staffing and availability.
• Triages patients to determine the level of care needed for transport and priority.
• Determines response mode and level of care required based on policies and procedures.
• Dispatches calls and maintains communication with staff.
• Dispatches Ambassador Services.
• Arranges transport for Skilled Nursing Facilities and Hospice.
• Obtains and arranges Medicaid Transportation.
• Performs other duties as assigned.

What This Job Offers

• Industry: Hospitals
• Education Level: No Education Listed