Communications Dispatch Supervisor (Fire Department)

Santa Barbara County, CA • Santa Barbara, CA

220d • $92,193 - $111,342

About The Position

Join our team as a Communications Dispatch Supervisor and make a significant impact on emergency response in our community. In this crucial role, you will oversee our team of dispatchers and ensure seamless operations in our new Regional Fire Communications Center (RFCC). This is a unique and exciting opportunity to be a part of building a new regional fire-rescue-EMS communications/dispatch program. This group of supervisors will work with the Dispatch Manager to establish a culture of excellence, inclusion, forward planning, and innovation. We are accepting applications to fill three (3) full-time Communications Dispatch Supervisor vacancies in Santa Barbara, California for the Santa Barbara County Fire Department (County Fire Protection District). The RFCC is a secondary PSAP serving the Santa Barbara County region dispatching fire-rescue resources for all cities (4) and fire protection districts (3) and for the Santa Barbara County contract ambulance provider and is a 24-hour / 365-day operation. It is a partnership between member agencies and administered by the Santa Barbara County Fire Department.

Requirements

• Three years of dispatching experience in an emergency or public safety dispatch center, including two years of journey-level or lead-worker experience that included a minimum of 480 hours of experience training entry-level dispatchers.
• Two years of experience performing duties equivalent to the class of Communications Dispatcher II with Santa Barbara County, including a minimum of 480 hours of experience training entry-level dispatchers.
• A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.
• Must be able to type 35 wpm; work rotating shifts including nights and weekends; work overtime as required to ensure operational stability of the communications center.
• Must successfully complete Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications during the training period and maintain them throughout employment.

Nice To Haves

• Experience with automatic aid, mutual aid contracts and agreements, California O.E.S., and CalFire Contract County is highly desirable.
• Knowledge of the Interagency Resource Ordering Capability (IROC) ordering system is highly desirable.

Responsibilities

• Supervises the work of Communications Dispatchers in the Dispatch Center; assigns, evaluates, and disciplines staff; ensures staff compliance with Center and user-agency and affiliated-agency policies and procedures.
• Maintains agency and industry standards through leadership, accountability, and discipline.
• Participates in the design and preparation of training manuals, policy/procedures, and other reference materials necessary to support the work of the applicable Center.
• Ensures the operational readiness of equipment related to the 9-1-1 emergency telephone system, user and affiliated agency radio systems, and applicable computer-aided dispatching system.
• Makes minor repairs to communications systems or analyzes problems and makes referrals to appropriate sources of service.
• Performs duties of Communications Dispatchers in a back-up capacity.
• Participates in selection of staff, identifies training needs and coordinates training classes with other dispatch personnel.
• Performs other related duties as assigned.

Benefits

• Generous County Defined Benefit Plan
• Eligible to participate in 457(b) Deferred Compensation Plan
• Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans
• Choice of dental, vision and medical plans
• On-Site Employee Health Clinics in Santa Barbara and Santa Maria
• Employee Assistance Program (EAP)
• Healthcare Advocacy Program
• Health Care and Dependent Care Flexible Spending Accounts
• Vacation Leave 12 to 25 days per year depending on length of public employment
• Sick Leave 12 days annually with unlimited accumulation
• Paid Holidays based on bargaining unit
• County Paid Term Life Insurance
• County Paid Long Term Disability Insurance
• Childcare and Employee Discounts
• Relocation Assistance may apply
• Flexible work schedule may apply

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees