Communications/Customer Service Technician II (Canyon Country Campus)(65%)

College Of The Canyons • Santa Clarita, CA

419d

About The Position

The Communications/Customer Service Technician II at College of the Canyons is a part-time role focused on providing exceptional customer service and communication support at the Canyon Country Campus. This position involves operating the college's communications center, managing incoming calls, assisting with public relations, and performing various clerical and reprographic tasks. The technician will play a crucial role in maintaining a positive image of the college while ensuring effective communication between the campus and the public.

Requirements

• High school diploma or equivalent GED.
• Three years of customer service/relations and technical communications experience, including telephone switchboard and public contact duties.
• Bilingual (Spanish) language skills are desirable.
• Experience with administrative computer information management systems (e.g., Datatel, Banner, or PeopleSoft).
• Strong general computer skills with intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Nice To Haves

• Associate's degree or higher.
• Supplemental coursework or training in customer relations, telephone skills, and general office procedures.

Responsibilities

• Operate the college communications center, including a communications data computer and front-line reception area.
• Receive and route incoming calls, operating the college's two-way radio and making proper telephone connections.
• Provide quality customer service to all who call or visit the college, acting as the information center for the campus.
• Maintain a directory of information and assist with inquiries from campus staff, faculty, students, and the general public.
• Maintain the positive physical presentation of the public office space, including signage and materials.
• Distribute college informational and marketing materials to visitors.
• Handle front-line information services, providing telephone relief to administrative and student services offices.
• Assist in the development and maintenance of the college's messages during holidays and emergencies.
• Receive, sort, and process incoming and outgoing mail, including using computerized mail-processing equipment.
• Perform a variety of reprographic functions including programming and operating copier equipment and correcting paper path problems.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Life insurance
• Retirement plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED