COMMUNICATIONS COORDINATOR, ALUMNI ENGAGEMENT, Development & Alumni Relations

Boston University • Boston, MA

52d

About The Position

We in Boston University Advancement harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU's global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built-and are continuing to build-an outstanding team of dynamic, mission-driven advancement professionals who constantly strive to create an environment where everyone belongs. Where it's not just a job, but a career and a community. Now, our Alumni Engagement team is looking for a Communications Coordinator who will increase alumni engagement through varied marketing channels. Alumni Engagement at Boston University The Alumni Engagement team is dedicated to understanding alumni, strengthening pride and awareness, and facilitating ways to grow and sustain the base of alumni engaging with and supporting Boston University. The team has oversight of alumni digital strategy, alumni experience operations, and measuring engagement-through both attitudinal and behavioral dimensions-of more than 350,000 alumni across the globe. This team works in close collaboration with colleagues in Advancement, and across departments and schools at Boston University. Communications Coordinator The Communications Coordinator supports Boston University Advancement's mission of engaging the BU alumni community by building and deploying email communications that reach our 350,000+ alumni around the world every year and contributing to blog hosted on the BU Alumni & Friends website. This highly collaborative role manages hundreds of individual email projects annually from start to finish, contributes to the editorial planning for the Alumni & Friends website, writes and edits blog posts, and works with freelancers and student employees to produce high-quality communications. The Coordinator ensures accuracy and adherence to brand standards through quality assurance and applies time and project management skills to balance multiple priorities in a fast-paced environment. Reporting to the Senior Associate Director of Digital Strategy, this position also works closely with the Assistant Director of Email Strategy, the Director and Executive Director, and other Advancement staff and campus partners to engage alumni through email and digital content.

Requirements

• Bachelor's degree in communications, marketing, journalism, or related field; or equivalent combination of education, certifications, and experience in digital communications or content creation.
• One to three years of related experience.
• Strong writing and editing skills, with the ability to adapt content for different audiences and platforms (email, blog, web).
• Basic knowledge of email marketing platforms such as Salesforce Marketing Cloud, MailChimp, Constant Contact, or similar.
• Familiarity with website content management systems (CMS) such as WordPress, or similar, and basic understanding of web design principles.
• Ability to manage multiple projects and deadlines, working with a diverse and collaborative set of university colleagues.
• Teamwork, transparency, and mutual respect, because we value every member's contribution and know that leadership can come from anywhere.
• Diversity, equity, inclusion, and a commitment to ensuring that each of us knows we belong here.
• Integrity in how we work and how we treat one another.
• Strategic thinking and curiosity in the relentless pursuit of fresh approaches and measurable results.
• Continuous growth and improvement, both as individuals and as a team.
• Joy and shared appreciation for working hard toward goals that matter.

Nice To Haves

• Experience working with or supervising student employees, interns, or volunteers is a plus.
• Experience with digital marketing analytics is a plus.

Responsibilities

• Build broadcast emails using approved content marketing solutions including Salesforce Marketing Cloud, and others, as necessary. Apply basic HTML to edit and troubleshoot email templates, ensuring proper rendering across different devices and platforms. Manage a large set of assigned email projects from start to finish. Conduct thorough testing and light copy editing of email communications. Review content for accuracy, consistency, accessibility, and brand alignment.
• Plan, write, and edit blog posts for the BU Alumni & Friends website. Collaborate with freelancers and student employees to create content that aligns with Advancement priorities and brand voice.
• Manage workload to ensure timely completion of project deliverables. Track progress, communicate updates with colleagues, and proactively adjust priorities to meet shifting deadlines.
• Hire, supervise, and mentor student employees supporting editorial and email projects. Assign tasks, review their work, and provide ongoing feedback to support both project needs and the students' professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees