Communications Coordinator-Sheriff's Office

Fort Bend County•Richmond, TX

2d•Onsite

About The Position

COMMUNICATIONS COORDINATOR Develop, evaluate, and enforce operational policies and procedures to ensure the Emergency Communications Center operates in a professional and timely manner. Serves as liaison and effectively represents the Sheriff’s Office Emergency Communications Center in contacts with the public, Law Enforcement, Fire and EMS personnel. Establish and maintain cooperative relationships with those contacted during the course of work Supervise and evaluate work performance of 911 Telecommunications’ staff; provide constructive feedback to ensure quality service; ensure staff follows established federal and state laws, procedures and guidelines for 911 Emergency telecommunications including TCIC/NCIC work, entries, modifications, and cancellations. Manage assigned personnel by motivating and leading, correcting personnel issues, resolving problems and administering the disciplinary process. Provided training to staff in work procedures. Responsible for the annual evaluations of shift personnel. Responsible for doing quality control and quality improvement for the shift assigned to them by the communications manager; Responsible for equipment maintenance. Ensuring that all work is completed; Help with decision-making. Responsible for scheduling personnel and ensuring that each shift is adequately staffed. Identify and respond to developing situations alerting appropriate agency staff, authorities, and emergency personnel according to established procedures while coordinating with other enforcement agencies or departments to obtain additional help as needed Respond to inquiries or complaints related to Communications Center operations, activities, or personnel. Research inquiry/complaint, report findings, and initiate resolution. Maintain strict confidentiality of information and data related to department and dispatch operations. Answering, entering and dispatching Law Enforcement, Fire, and EMS calls for service including TDD/TTY; Provide courtesy and servitude to the public; Provide medical pre arrival instructions to the public. Operates numerous highly technical computer systems including the Computer Aided Dispatch (CAD); enter and retrieves information to and from various databases including TCIC/NCIC, Fort Bend County computer systems, and a variety of local, regional, and state emergency response databases. Telecommunications Officers must be willing to work during any declared Office of Emergency Management event and accept different hours and days off depending on the demands of the Fort Bend County Communications Center. Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers. Required to occasionally work overtime.

Requirements

High school diploma/GED (Must be 18 years of age)
A minimum of five (5) or more years working as an emergency dispatcher, or a total of five (5) years law enforcement job related experience with three (3) years telecommunications experience
Strong computer written and verbal communication skills
“Criti-call” candidate test
Data-entry/dispatch simulation test score of 3500 KPH or above
Typing test with minimum score of 35 wpm
Working knowledge of spreadsheet, word processing, database
Verbal and written communication skills
Strong interpersonal skills and ability to deal effectively with citizens and employees of the organization
Management, organizational, and supervisory skills
Ability to function efficiently without direct supervision and in the absence of written or oral instructions under varying conditions of activity
Ability to prioritize own/others’ work
TCOLE Advanced or Master Telecommunications Operator Certification
Knowledge of TLETS; 911 operations
Working knowledge of DOS, Windows, PC Hardware and RS 6000 AIX computer devices
Valid Texas Driver’s License

Nice To Haves

Progressively responsible roles in leadership, training, or supervision within a 9-1-1 communications center a plus

Responsibilities

Develop, evaluate, and enforce operational policies and procedures
Serve as liaison between Sheriff’s Office Emergency Communications Center and the public, Law Enforcement, Fire and EMS personnel
Supervise and evaluate work performance of 911 Telecommunications’ staff
Manage assigned personnel
Provide training to staff in work procedures
Responsible for annual evaluations of shift personnel
Responsible for quality control and quality improvement
Responsible for equipment maintenance
Responsible for scheduling personnel
Identify and respond to developing situations
Respond to inquiries or complaints
Maintain strict confidentiality of information
Answering, entering and dispatching Law Enforcement, Fire, and EMS calls for service including TDD/TTY
Operate computer systems including CAD
Participates in activities and duties related to emergency management during a local state of disaster

Benefits

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS).
Full-time employees also enjoy a wide-range of great benefits.

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