Communications Consultant III, Social Media

Kaiser Permanente-posted 3 months ago
Oakland, CA
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In addition to the responsibilities listed below, this position is responsible for supporting the creation of social media campaigns, operating a social media publishing platform, deploying social campaigns, and collaborating across teams to monitor issues that arise via social media platforms.

  • Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers.
  • Influences others through technical explanations and examples; provides occasional mentoring to team members.
  • Listens and responds to, seeks, and addresses performance feedback; creates plans to capitalize on strengths and develop weaknesses.
  • Anticipates and responds to the needs of others; adapts to and learns from change, difficulties, and feedback.
  • Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions.
  • Ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives.
  • Collaborates cross-functionally to solve business problems; identifies and monitors priorities, deadlines, and expectations.
  • Communicates progress and information; identifies, recommends, and implements ways to address improvement opportunities.
  • Escalates issues or risks as appropriate.
  • Manages projects or project components by coordinating stakeholder contacts.
  • Recommends or assigns team resources based on project needs and team member strengths.
  • Consults in the development, analysis, and management of project plans; coordinates project schedules and resource forecasts.
  • Conducts communication activities by providing support to internal and/or external stakeholders.
  • Manages and maintains vendor relationships; communicates the KP brand to ensure positive reputation and recognition.
  • Ensures communications align with KP standards; ensures communication activities and performance metrics are documented and tracked.
  • Assists in the implementation of communication efforts by consulting with stakeholders on change management and implementation strategies.
  • Assesses effectiveness of communications and makes modifications as necessary; monitors key performance indicators and ongoing effectiveness of communications.
  • Ensures communication plans are implemented on time, on budget, and within agreed upon specifications.
  • Assists in the development of strategic communication plans that are aligned with the organizational strategy.
  • Works with clients and stakeholders to identify business objectives, key performance indicators, and communication requirements.
  • Gathers data and information; obtains input and resources to fulfill communication plan objectives.
  • Coordinates project schedules; identifies and leverages appropriate audiences and channels.
  • Provides support on a variety of organizational or change management initiatives.
  • Develops communications by writing, editing, and producing content for KP communications programs and projects.
  • Proofreads and coordinates production of communications materials; ensures final placement and distribution of materials.
  • Updates content on client-specific and internal/external channels; ensures content is consistent with the Kaiser Permanente brand and editorial guidelines.
  • Minimum one (1) year professional experience in the development of social media content and community management.
  • Bachelor's degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field.
  • Minimum three (3) years experience in communications, writing, marketing, or a directly related field.
  • Additional equivalent work experience in a directly related field may be substituted for the degree requirement.
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