Communications Center Operator I

Texas Children's Hospital • Houston, TX

76d

About The Position

We are searching for a Communications Center Operator I (Evening shift) -- someone who works well in a fast-paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems and in-house communications modes; and to enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff.

Requirements

• H.S. Diploma or GED required

Nice To Haves

• Preferred experience as a telephone switchboard operator
• Experience in a healthcare environment preferred

Responsibilities

• Answers and directs incoming telephone calls in a professional and courteous manner
• Completes page requests to hospital staff as appropriate
• Connects calls to a requested extension, department, or individual as quickly as possible
• Provides patient information to callers as allowed under Hospital policy and federal and state regulations
• Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques
• Queries the appropriate system for the desired name, department, or other information
• Processes long-distance calls for certain departments
• Assists in the maintenance of up to date on-call schedules and contact information for TCH providers and services/departments in the paging system and updating appropriate Communication Center documentation
• Performs other essential job-related duties

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees