Communications Agent

Four Seasons Hotels • Scottsdale, AZ

82d

About The Position

The Communications Agent at the Four Seasons Resort Scottsdale acts as the communication hub for the operations departments. Answers and directs phone calls, manages chat, monitors HotSOS, books restaurant and spa reservations, as well as assists the reservations process in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Requirements

• Previous experience in a similar position within a hotel or a resort preferred.
• Must have great customer service skills as well as phone and computer knowledge.
• Excellent English communication skills are required; other language skills are a plus.
• Candidate must be able to multitask and have a flexible schedule that will enable them to work both afternoon/evening shifts as well as weekends and holidays.

Responsibilities

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. Opera, OpenTable, Book4Time, Golden, HotSOS, Chat).
• Works harmoniously with reservations department to effectively assist in pre-arrival communication and booking outlet/activities.
• Assists with the communication in the event of an emergency situation in an efficient and professional manner.
• Accepts and delivers wake-up calls and messages in a timely manner.

Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan).
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees